Exam Center Coordinator Assistant (Disability Resources)

Penn State University; Benner Township (PA); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

Tuition discount benefits

Comprehensive benefits package

Paid time off

Job summary

Penn State invites applications for an Exam Coordinator Assistant to support the SDR Exam Center. You will help schedule, prepare, administer, and process exams for students with testing accommodations, ensuring a secure and distraction-free environment.

This fast-paced, student-facing role emphasizes customer service, confidentiality, and coordination with faculty and SDR staff. Work hours are on-site with a 40-hour schedule in a university setting.

Qualifications

• Minimum of two (2) years of relevant experience in student services, customer service, administrative support, testing operations, or related field.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Demonstrated attention to detail and commitment to accuracy.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to exercise professionalism, discretion, and confidentiality in all interactions.
• Ability to learn and use multiple systems and technologies in support of exam administration.

Responsibilities

• Support the day-to-day operations of the SDR Exam Center, including scheduling logistics, exam preparation, exam distribution, and facilities readiness.
• Follow established workflows and procedures to support accurate and efficient exam administration.
• Verify exam information and materials before distribution, printing, or return to ensure accuracy.
• Maintain exam records, materials, and documentation in accordance with procedures.
• Monitor supplies, technology, and equipment and communicate operational needs as appropriate.
• Maintain a calm, professional, distraction-reduced testing environment that supports student access and academic integrity.
• Provide front-line customer service to students and faculty regarding scheduling, accommodations, and procedures.
• Communicate respectfully with students, faculty, staff, and campus partners.
• Facilitate accurate and timely communication among students, faculty, and SDR staff.
• Respond to inquiries with professionalism and discretion; handle sensitive information appropriately.
• Support onboarding, training of exam assistants and proctors, and reinforce policy adherence.
• Complete reports, data tracking, and other administrative tasks to support planning and service delivery.
• Provide backup support for SDR front office operations and other duties or special projects as assigned.

Skills

Customer service

Administrative support

Attention to detail

Communication skills

Professionalism & discretion

Systems proficiency

Education

High School Diploma or GED

Tools

RegisterBlast

NetSupport Manager

Luxriot

Job description

Penn State invites applications for an Exam Coordinator Assistant to support the SDR Exam Center. You will help schedule, prepare, administer, and process exams for students with testing accommodations, ensuring a secure and distraction-free environment.

This fast-paced, student-facing role emphasizes customer service, confidentiality, and coordination with faculty and SDR staff. Work hours are on-site with a 40-hour schedule in a university setting.