Exam Center Operations Assistant (Disability Resources)

Penn State University; Northern (KY); Hybrid; USD 41,000 - 59,000; Full time

Benefits offered by this job

Tuition discount 75%

Benefits package

Paid time off

Job summary

Penn State University is seeking an Exam Coordinator Assistant to support the SDR Exam Center’s daily operations. This role ensures exams for testing accommodations are scheduled, prepared, administered, and processed accurately in a distraction-reduced environment.

The position emphasizes customer service, confidentiality, and teamwork with the Exam Coordinator, faculty, and staff across the SDR. Evening and on-site hours are required.

Qualifications

• Minimum 2 years in student services, customer service, administrative support, testing operations, or a related field.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Demonstrated attention to detail and commitment to accuracy.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to learn and use multiple systems and technologies in support of exam administration.

Responsibilities

• Support day-to-day operations of the SDR Exam Center, including scheduling logistics, exam preparation, and materials readiness.
• Follow established workflows to ensure accurate and efficient exam administration.
• Verify exam information and materials before distribution to ensure accuracy.
• Maintain exam records and documentation in accordance with procedures.
• Monitor supplies and equipment and communicate operational needs.
• Provide front-line customer service to students and faculty regarding scheduling and accommodations.
• Support onboarding and training of exam assistants and proctors.

Skills

Customer service

Attention to detail

Communication

Multitasking

Education

GED/HS diploma

Job description

Penn State University is seeking an Exam Coordinator Assistant to support the SDR Exam Center’s daily operations. This role ensures exams for testing accommodations are scheduled, prepared, administered, and processed accurately in a distraction-reduced environment.

The position emphasizes customer service, confidentiality, and teamwork with the Exam Coordinator, faculty, and staff across the SDR. Evening and on-site hours are required.