Exam Services Coordinator

Penn State University; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Penn State University in University Park seeks a Customer Service Representative to support large-enrollment testing and makeup exam services. You will coordinate scheduling, rooms, proctoring, and communications with faculty, students, and campus partners, while maintaining accurate records and ensuring exam security.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced academic environment.

Qualifications

• Experience in customer service, administrative support, or academic services.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as primary contact for faculty, students, and staff regarding testing services.
• Coordinate exam scheduling, room assignments, proctoring, and related logistics.
• Ensure testing procedures and security are followed and documented.

Skills

Customer service

Administrative support

Communication skills

Organizational skills

Problem solving

Tools

MS Office

Job description

Penn State University in University Park seeks a Customer Service Representative to support large-enrollment testing and makeup exam services. You will coordinate scheduling, rooms, proctoring, and communications with faculty, students, and campus partners, while maintaining accurate records and ensuring exam security.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced academic environment.