Academic Testing Support Specialist

Penn State University; University Park (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Penn State University Park is seeking a Customer Service Representative to support large-enrollment testing and makeup exam services. You will coordinate scheduling, communicate procedures, and assist faculty and students with testing logistics in a fast-paced academic environment.

The role emphasizes attention to detail, professionalism, and the ability to manage multiple priorities while maintaining exam security and accurate records.

Qualifications

• Relevant customer service, administrative support, or operations experience.
• Strong communication, interpersonal, and problem-solving skills.
• Demonstrated ability to organize work, manage competing priorities, and maintain accuracy.
• Ability to work professionally with faculty, students, staff, and campus partners.
• Attention to detail and commitment to maintaining confidentiality and exam security.
• Proficiency with standard office technology, including email, spreadsheets, databases, scheduling tools, and related systems.
• Experience working in higher education, academic services, testing services, or student support operations.
• Experience coordinating schedules, events, rooms, or other logistical operations.
• Familiarity with exam administration, proctoring procedures, or academic integrity practices.
• Experience maintaining records, preparing reports, and using data to support service operations.
• Ability to work effectively in a high-volume, deadline-driven environment.

Responsibilities

• Serve as a primary contact for faculty, students, and staff regarding large-enrollment testing and makeup exam services.
• Coordinate exam scheduling, room assignments, proctoring support, and related logistics.
• Coordinate with the Center for Business Ethics and Responsibility to ensure that Smeal’s culture of honor and integrity is integrated into the SMTU and make-up exam processes, as well as into the ongoing training and engagement of proctors.
• Communicate testing procedures, timelines, and requirements clearly to faculty, students, and campus partners.
• Support secure exam administration processes and help ensure compliance with established testing procedures.
• Maintain accurate records related to exam requests, schedules, attendance, usage, and service activity.
• Assist with daily operational needs, including preparing testing spaces, supporting check-in processes, and troubleshooting routine issues.
• Provide timely customer service and follow-up to resolve questions or concerns.
• Support continuous improvement of testing processes, documentation, and service delivery.

Skills

Customer service

Communication

Organization

Problem-solving

Tools

Email

Spreadsheets

Scheduling tools

Job description

Penn State University Park is seeking a Customer Service Representative to support large-enrollment testing and makeup exam services. You will coordinate scheduling, communicate procedures, and assist faculty and students with testing logistics in a fast-paced academic environment.

The role emphasizes attention to detail, professionalism, and the ability to manage multiple priorities while maintaining exam security and accurate records.