Student Disability Resources Exam Coordinator Assistant
Penn State University
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Benefits offered by this job
Job summary
Penn State invites applications for an Exam Coordinator Assistant to support the SDR Exam Center. You will help schedule, prepare, administer, and process exams for students with testing accommodations, ensuring a secure and distraction-free environment.
This fast-paced, student-facing role emphasizes customer service, confidentiality, and coordination with faculty and SDR staff. Work hours are on-site with a 40-hour schedule in a university setting.
Qualifications
- Minimum of two (2) years of relevant experience in student services, customer service, administrative support, testing operations, or related field.
- Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
- Demonstrated attention to detail and commitment to accuracy.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to exercise professionalism, discretion, and confidentiality in all interactions.
- Ability to learn and use multiple systems and technologies in support of exam administration.
Responsibilities
- Support the day-to-day operations of the SDR Exam Center, including scheduling logistics, exam preparation, exam distribution, and facilities readiness.
- Follow established workflows and procedures to support accurate and efficient exam administration.
- Verify exam information and materials before distribution, printing, or return to ensure accuracy.
- Maintain exam records, materials, and documentation in accordance with procedures.
- Monitor supplies, technology, and equipment and communicate operational needs as appropriate.
- Maintain a calm, professional, distraction-reduced testing environment that supports student access and academic integrity.
- Provide front-line customer service to students and faculty regarding scheduling, accommodations, and procedures.
- Communicate respectfully with students, faculty, staff, and campus partners.
- Facilitate accurate and timely communication among students, faculty, and SDR staff.
- Respond to inquiries with professionalism and discretion; handle sensitive information appropriately.
- Support onboarding, training of exam assistants and proctors, and reinforce policy adherence.
- Complete reports, data tracking, and other administrative tasks to support planning and service delivery.
- Provide backup support for SDR front office operations and other duties or special projects as assigned.
Skills
Education
Tools
Job description
Student Disability Resources (SDR) is seeking an Exam Coordinator Assistant to support the daily operations of the SDR Exam Center. This position works closely with the Exam Coordinator to ensure exams for students approved for testing accommodations are scheduled, prepared, administered, and processed accurately, efficiently, and professionally.
The Exam Coordinator Assistant plays a key role in maintaining a distraction-reduced, academically secure testing environment while providing organized, detail-oriented support to students, faculty, and staff. This fast-paced, student-facing role requires sound judgment, strong customer service, and consistent follow-through.
- Support the day-to-day operations of the SDR Exam Center, including scheduling logistics, exam preparation, exam distribution, and facilities readiness
- Follow established exam center workflows and procedures consistently to support accurate and efficient exam administration
- Verify exam information and materials before distribution, upload, printing, or return to help ensure accuracy and completeness
- Help maintain exam records, materials, and documentation in accordance with established practices
- Monitor exam center supplies, technology, and equipment and communicate operational needs appropriately
- Help maintain a calm, professional, and distraction-reduced testing environment that supports student access and academic integrity
- Support exam scheduling processes and related administrative tasks for students approved for testing accommodations
- Provide clear and accurate guidance to faculty, students, and staff regarding exam scheduling processes, timelines, and general system use
- Troubleshoot routine scheduling and testing issues and elevate more complex concerns as needed
- Support exam session monitoring and documentation processes in accordance with exam center procedures
- Use exam center systems and technologies to support scheduling, recordkeeping, communication, and related operational functions
- Maintain required records and related documentation accurately and promptly
- Provide front-line customer service to students and faculty regarding exam scheduling, accommodations, procedures, and exam center expectations
- Communicate respectfully, constructively, and professionally with students, faculty, coworkers, and campus partners
- Facilitate accurate and timely communication between students, faculty, and SDR staff to support successful exam administration
- Respond to phone, email, and in-person inquiries with professionalism, discretion, and strong service orientation
- Maintain confidentiality and handle sensitive student and exam information appropriately
- Assist with coordinating student staff and proctors and provide day-to-day guidance during exam administration
- Support onboarding and training of exam assistants and proctors on exam center procedures, customer service expectations, and appropriate use of SDR systems
- Communicate updates clearly and help reinforce consistent use of policies, procedures, and operational standards
- Complete reports, data tracking, and other administrative tasks that support exam center planning and service delivery
- Provide backup support for SDR front office operations and complete additional duties or special projects as assigned
Given the operational nature of this position, the successful candidate will be expected to work Penn State’s standard 40-hour schedule on-site.
This role is based in a fast-paced exam center with peak activity during midterms and finals. The position requires ongoing interaction with students, faculty, student employees, and campus partners and contributes to a welcoming, accessible, and professionally managed testing environment.
Primary Position Hours are 1:00 PM to 10:00 PM Monday through Thursday, and 8:00 AM – 5:00 PM on Fridays. Scheduled hours will vary within the center’s hours of operation according to student need/demand.
- Maintain a calm, professional, and measured presence in a high-volume testing environment
- Communicate with tact and respect in interactions with students, faculty, and SDR staff
- Demonstrate strong attention to detail and balance efficiency with accuracy in exam preparation and administrative tasks
- Exercise sound judgment during high-demand periods by prioritizing tasks appropriately and following established procedures consistently
- Build confidence and independence in the use of exam center systems, processes, and technologies
- Minimum of two (2) years of relevant experience in student services, customer service, administrative support, testing operations, or a related field
- Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment
- Demonstrated attention to detail and commitment to accuracy
- Excellent interpersonal, written, and verbal communication skills
- Ability to exercise professionalism, discretion, and confidentiality in all interactions
- Ability to learn and use multiple systems and technologies in support of exam administration
- Experience working in higher education
- Experience supporting testing operations, exam administration, accommodations, or student services
- Familiarity with disability-related accommodations and accessibility practices
- Knowledge of federal and state disability laws and guidance, including the ADAAA and Section 504
- Experience coordinating schedules, training student employees, or supporting front-line operations
- Knowledge of or proficiency withRegisterBlast,NetSupport Manager,Luxriot, or similar exam scheduling, monitoring, and documentation systems
The SDR Exam Center plays an essential role in supporting student access and academic integrity at Penn State. This position offers the opportunity to contribute directly to an inclusive campus environment while helping deliver high-quality services to students and faculty across the University.
General Equivalency Diploma (GED) or High School (HS)2+ years of relevant experienceRequired Certifications:None
Employment with the University will require successful completion of background check(s) in accordance with University policies.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
The salary range for this position, including all possible grades, is $40,608.00 - $58,836.00.
Salary Structure- Information on Penn State’s salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.
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