EVV Support Specialist - Fast-Paced Helpdesk & Training

Tempus Unlimited, Inc.; Stoughton (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

Tempus Unlimited, Inc. is seeking an Electronic Visit Verification Support specialist in Massachusetts. This role provides training, implementation, rollout, and ongoing support for the EVV program, ensuring compliance with quality and contract requirements.

Bilingual preferred. The position is full-time, 35 hours per week, with a 2-day orientation in Stoughton. You will handle 2nd level user support, issue investigation, and cross-functional coordination to streamline workflows and service

Qualifications

• High School acceptable but college preferred.
• Software and/or technical support.
• Customer Service.
• Microsoft Suite.

Responsibilities

• Develop and maintain in-depth expertise related to Tempus EVV solution.
• Provide 2nd level support for new and existing users of the Tempus EVV program.
• Investigate software issues and coordinate with developers to ensure continued efficiency of EVV solution.
• Coordinate with other functions to streamline workflows/ handoffs.
• Open communication with Team Leads/Supervisor and team members.
• Respond to emails and communications.
• Provide fast-paced, high-volume call center customer service.

Skills

Customer service

Communication

Multitasking

Teamwork

Adaptability

Education

High School or equivalent

College preferred

Tools

Microsoft Office

Job description

Tempus Unlimited, Inc. is seeking an Electronic Visit Verification Support specialist in Massachusetts. This role provides training, implementation, rollout, and ongoing support for the EVV program, ensuring compliance with quality and contract requirements.

Bilingual preferred. The position is full-time, 35 hours per week, with a 2-day orientation in Stoughton. You will handle 2nd level user support, issue investigation, and cross-functional coordination to streamline workflows and service