EVV & Assessment Services Coordinator - Client Success

WellCove; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Wellcove in Pensacola, FL, is seeking an Account Coordinator for EVV & Assessment Services. You will support clients by managing EVV and Facility systems usage, provide troubleshooting, and guide ongoing compliance to ensure accurate invoicing for LTC carriers.

You will train clients, record data, maintain documentation, respond by phone and email with professionalism, and escalate issues when needed. We value inclusive culture and excellent service.

Qualifications

• Experience delivering customer support for health or insurance services.
• Strong communication and data entry accuracy.
• Ability to train clients on software platforms.

Responsibilities

• Serve as primary contact for EVV and Facility platforms.
• Provide training and guidance on platform usage.
• Record data accurately and maintain client documentation.
• Respond to inquiries by phone and email with professionalism.

Job description

Wellcove in Pensacola, FL, is seeking an Account Coordinator for EVV & Assessment Services. You will support clients by managing EVV and Facility systems usage, provide troubleshooting, and guide ongoing compliance to ensure accurate invoicing for LTC carriers.

You will train clients, record data, maintain documentation, respond by phone and email with professionalism, and escalate issues when needed. We value inclusive culture and excellent service.