EVV & Assessment Services - Account Coordinator

WellCove; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Wellcove in Pensacola, FL, is seeking an Account Coordinator for EVV & Assessment Services. You will support clients by managing EVV and Facility systems usage, provide troubleshooting, and guide ongoing compliance to ensure accurate invoicing for LTC carriers.

You will train clients, record data, maintain documentation, respond by phone and email with professionalism, and escalate issues when needed. We value inclusive culture and excellent service.

Qualifications

• Experience delivering customer support for health or insurance services.
• Strong communication and data entry accuracy.
• Ability to train clients on software platforms.

Responsibilities

• Serve as primary contact for EVV and Facility platforms.
• Provide training and guidance on platform usage.
• Record data accurately and maintain client documentation.
• Respond to inquiries by phone and email with professionalism.

Job description

EVV & Assessment Services - Account Coordinator

Wellcove-Pensacola, 4900 BAYOU BLVD, PENSACOLA, Florida, United States of America

Job Description

Who We Are

Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs.

Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.

Customer Support Representative

Job Purpose

The purpose of the Customer Support Representative for Electronic Visit Verification (EVV) and Facility Verification Department is to provide seamless support to clients by managing the usage, and compliance of the EVV and Facility systems /platforms. The Customer Support Representative offer s re training, troubleshooting, and ongoing guidance to enhance system efficiency, improve client satisfaction, and ensure the accurate and compliant delivery of Home Care and Facility invoices to LTC insurance carriers.

Duties/Responsibilities:

• Serve as a point of contact for clients utilizing Wellcove’s EVV and Facility platforms, addressing inquiries and resolving issues promptly.
• Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms.
• Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes.
• Gather required information from clients accurately record data in Wellcove’s platforms/systems.
• Maintain organized documentation for all client interactions, training sessions, and compliance activities.
• Provide outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help .
• Independently process caller requests accurately and promptly in Wellcove ’s proprietary system and escalate as appropriate .
• Comply with c ustomer s upport objectives and performance standards .
• Effective use of process resources to gain knowledge base and ensure the delivery of accurate information and error-free processing of requests .
• Other duties as assigned.

At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

Wellcove-Pensacola, 4900 BAYOU BLVD, PENSACOLA, Florida, United States of America