EVS Supervisor

Spokane Tribe Resort & Casino; Airway Heights (WA); On-site; USD 52,000 - 68,000; Full time

Job summary

Spokane Tribe Resort & Casino seeks an EVS Supervisor for overnight operations to ensure top-quality cleanliness and guest service.

The role requires at least two years in a leadership role within EVS or a related field, strong communication, and the ability to train and manage staff in a casino environment.

Qualifications

• Two (2) years of leadership experience in an Environmental Services Department or related field.
• Experience working with the public and delivering exceptional guest service.
• Knowledge of cleaning tools, chemicals and procedures.
• Familiarity with time and attendance systems and MSDS/OSHA protocols.

Responsibilities

• Direct day-to-day activities of the Environmental Services Department and supervise staff.
• Hire, train, motivate, evaluate, and manage EVS personnel to meet objectives.
• Assign routine and non-routine tasks and manage time and attendance.
• Observe and direct subordinates and assist EVS Attendant as needed.
• Maintain a positive public image for STRC and other departments.
• Implement training programs for new methods and techniques.
• Maintain cleanliness standards with inspections across areas of responsibility.
• Establish objectives, standards, and administrative processes for supervision.
• Perform administrative duties as assigned by the Environmental Services Manager.
• Communicate effectively with guests and STRC staff at all levels.

Skills

Leadership

Guest Service

Multitasking

Time & Attendance Systems

MSDS & OSHA

Microsoft Office

Tools

Microsoft Office

Job description

Directs and performs the day-to-day activities of the Environmental Services Department. The EVS Supervisor is responsible for ensuring a high standard of cleanliness and customer service are provided at the Spokane Tribe Resort & Casino. This position is for overnights.

• Practices, supports, and maintains the Mission, Vision and Values of Casino.
• Hire, train, motivate, evaluate, and manage staff to ensure team members receive adequate guidance and resources to achieve established objectives.
• Assign routine and non-routine job functions to departmental team members; manage time and attendance for all team members.
• Observe and direct the actions of subordinates.
• Assist in the duties and responsibilities of the EVS Attendant as needed.
• Maintain a good public relations image for other property departments and guests.
• Carry out training programs as new methods or techniques are adopted by the department.
• Maintain departmental cleanliness standards using an inspection process throughout all assigned areas of responsibility and observe and correct any work-related deficiencies.
• Establish, implement, and monitor department objectives, standards, guidelines, and other administrative processes to achieve proper supervision of the department.
• Perform various administrative duties as assigned by the Environmental Services Manager.
• Communicate effectively with guests as well as team members at all levels within STRC

WORKING CONDITIONS And PHYSICAL REQUIREMENTS

• Must have the ability to
• Work varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume. Frequently work with various types of chemicals ensuring proper safety precautions are taken. Occasionally work outdoors in all weather conditions.
• Effectively and efficiently move around the work area.
• Stand and walk for long periods of time.
• Navigate computer software for supervisory and administration duties.
• Perform other tasks assigned.
• Two (2) years of leadership experience in an Environmental Services Department or related field required.
• Must have experience working with the public and demonstrate exceptional guest service.
• Must have knowledge and understanding of cleaning tools, chemicals, and procedures.
• Working knowledge of time and attendance systems, Microsoft Office suite applications, MSDS, OSHA processing, protocols, and requirements
• Strong guest service and problem-solving skills.
• Able to Multitask in a fast-paced environment
• Must be able to tolerate areas containing varying noise, smoke, and temperature levels

Gaming License Required?

Ability to secure and maintain STATE OR TRIBAL Gaming License.