Environmental Services Shift Supervisor

Talking Stick Resort; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Talking Stick Resort in Scottsdale, AZ is seeking an EVS Shift Supervisor to support the Environmental Services department. You will supervise EVS I, Floor Technicians and Night Cleaners, oversee daily tasks, and ensure quality cleaning standards.

You will train staff, prepare evaluations, schedule shifts, and enforce safety policies while maintaining strong teamwork in a fast-paced hotel environment.

Qualifications

• High school diploma or GED; minimum 1 year supervisory experience.
• Basic PC skills preferred.
• Must read, write, speak and understand English; knowledge of additional languages a plus.
• Must work harmoniously with co-workers and be a team player; able to work in a fast-paced environment.

Responsibilities

• Acts as a working supervisor on EVS shifts, directing daily activities.
• Evaluates and ensures timely, quality performance; may amend or reject work.
• Prepares and issues employee evaluations.
• Plans day-to-day activities and assigns tasks with deadlines.
• Trains EVS staff in cleaning procedures and safety methods.
• Distributes tasks and provides instruction on new procedures.
• Maintains high standard of cleanliness per management standards.
• Maintains employee work schedules.
• Ensures proper handling of soiled linen and coordinates equipment repairs.
• Implements safety programs and communicates hazards to staff.

Skills

English proficiency

Teamwork

Communication

Education

High school diploma or GED

Job description

Job Title: EVS Shift Supervisor

Department: Environmental Services (EVS)

Reports To: EVS Assistant Manager

Summary

Assists the EVS management with the operation and administration of the EVS department and personnel.

Supervisory Responsibilities

Directly supervises EVS I, EVS Floor Technicians and EVS Night Cleaners in the EVS Department on a given shift.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assigning and directing work; appraising performance; disciplining employees; addressing complaints and resolving problems.

Leadership Job Expectations: Fostering ECM Development through Pathways to Success Program

The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. The Gaming Enterprises’ Pathways to Success Program is a comprehensive program designed to provide ECMs with quality casino work experience, educational opportunities and to prepare them to become the Gaming Enterprises’ future leaders. Pathways to Success is designed to foster the participant’s preparedness for success on the job.

• Personalized Support: Regularly engage with individual ECMs to understand their career interests and educational goals. Offer guidance tailored to their aspirations.
• Opportunity Identification: Proactively inform ECMs about internal and external training, workshops, and educational programs aligned with their development needs.
• Facilitation of Growth: Encourage participation in stretch assignments, cross-training, and job shadowing to build new skills and broaden experience.
• Feedback and Recognition: Provide constructive feedback and recognize efforts toward self-improvement and career advancement.
• Resource Connection: Connect ECMs to relevant mentors, subject matter experts, and specific Pathways to Success programs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Acts as a working supervisor engaged in all aspects of the EVS Department and is able to work any shift.
• Evaluates work of employees insuring timely performance and an adequate quantity and quality of work, with authority to accept, amend and/or reject work.
• Prepares / Issues employee Evaluations.
• Plans the day-to-day activities and special tasks of employees. Plans and prescribes deadlines and sequence of work for individual workers.
• Makes minor adjustments in procedure and sequence of operations as necessary to accomplish the work effectively and efficiently. Assures that all personnel, materials and equipment are available at the work site.
• Trains EVS personnel including new employees in routine cleaning procedures and approved methods and techniques for cleaning and disinfecting; handling soiled linen and precautions necessary to protect themselves while performing such duties.
• Distributes work among the employees designating and assigning individuals for various tasks. Provides instruction upon initial assignment of task, new procedures, and non-recurring task through explanation and demonstration at proper work methods, requirements and procedures. Reviews work in progress while providing assistance when problems arise.
• Tentatively approves PTO for short periods of time (1 to 2 days).
• Responsible for recommending and training potential leads for each shift.
• Responsible for ensuring that a high standard of cleanliness is maintained in accordance with acceptable standards that management has set.
• Maintains employee work schedules.
• Ensures that soiled linen is removed and properly stored after each shift. Informs EVS manager of equipment repairs and replacement.
• Prepares supply list for weekly and daily use.
• Conducts continual safety programs to appraise EVS employees of the safety hazards both to themselves and the customer. Makes sure signs are posted and visible on areas sealed off during cleaning.
• Reports slips, trips or falls to Security. Understands that Safety is our prime objective for customers and employees.
• Conducts experiments and comparative tests with various cleaning agents and methods. Constantly re-evaluates procedures and techniques as new innovations are introduced and marketed.
• Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31,Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
• Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.

Education and/or Experience required for Shift Supervisor

High school diploma or general education degree (GED); Minimum 1 year supervisory experience.

Computer Skills

Basic PC skills preferred.

Other Qualifications

Must have a good working knowledge of overall operations relating to EVS. Must be able to work harmoniously with co-workers and be a team player. Must be able to work at a fast pace and in stressful situations.

Language Skills

Must be able to read, write, speak and understand English. Knowledge of multiple languages is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Must be physically able to ascend and descend multiple flights of stairs during a shift. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this Job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; secondary smoke; toxic or caustic chemicals; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate to loud.

Source: Hospitality Online