EVS Shift Lead: Casino Cleaning & Operations

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 42,000 - 60,000; Full time

Job summary

PENN Entertainment in Charles Town, WV is seeking an EVS Supervisor to lead daily cleaning operations on a designated shift. You will supervise staff, monitor performance, manage schedules, and help ensure guest satisfaction while upholding safety and regulatory standards.

The role requires reading, analyzing, and interpreting general procedures and regulations, plus writing clear reports and manuals. You must be proficient in Microsoft Excel, Word, and Outlook and able to train teammates in

Qualifications

• Associate's degree or two years related experience preferred.
• Ability to read, analyzes, and interprets general business materials and procedures.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information clearly to groups of managers and customers.
• Knowledge of OSHA standards.
• Must operate standard EVS equipment and handle basic maintenance duties.
• Proficiency in Microsoft Office applications.

Responsibilities

• Supervise staff and manage daily shift operations.
• Support, administer, and monitor goals and profits.
• Adhere to scheduling and coordinate with manager on scheduling concerns.
• Assist in budgeting and report budget concerns to management.
• Promote excellent customer service and ensure service standards are followed.
• Ensure day-to-day cleaning of the casino property and oversee deep cleaning as needed.
• Inspect completed work and maintain tool and supply levels.
• Assist in ordering supplies and equipment inventory.
• Ensure compliance with regulatory requirements and report issues to management.
• Maintain confidentiality in all departmental and company matters.

Skills

Supervisory experience

Guest service focus

Communication skills

Regulatory compliance awareness

Safety minded

Education

Associate's Degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

PENN Entertainment in Charles Town, WV is seeking an EVS Supervisor to lead daily cleaning operations on a designated shift. You will supervise staff, monitor performance, manage schedules, and help ensure guest satisfaction while upholding safety and regulatory standards.

The role requires reading, analyzing, and interpreting general procedures and regulations, plus writing clear reports and manuals. You must be proficient in Microsoft Excel, Word, and Outlook and able to train teammates in