EVS Shift Supervisor — Casino Operations

Hollywood Casino Charles Town; Charles Town (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

PENN Entertainment’s Charles Town location is seeking an Environmental Services Supervisor to lead a designated shift, ensuring clean facilities and outstanding guest experiences. You will supervise staff, coordinate schedules, and contribute to budget planning while upholding safety standards and company programs.

The role emphasizes guest satisfaction, adherence to OSHA guidelines, and effective communication with management and team members in a fast-paced casino environment.

Qualifications

• Experience reading and interpreting general regulations and procedures.
• Ability to write reports, business correspondence, and manuals.
• Ability to present information to groups of managers and staff.
• Knowledge of OSHA standards and safety guidelines.
• Ability to perform EVS tasks physically when needed.

Responsibilities

• Supervise staff and manage daily operations of a designated shift.
• Coordinate scheduling with the manager to ensure guest satisfaction.
• Assist in budgeting and report budget concerns to the manager.
• Uphold superior customer service standards across the team.
• Ensure daily cleaning and deep-cleaning activities per standards.
• Inspect completed work and monitor quality control.
• Maintain supply par levels and assist in ordering supplies.
• Ensure OSHA standards are followed and safety practices observed.
• Ensure all equipment is in working order and available for tasks.
• Adhere to regulatory compliance and report potential issues.

Skills

Reading skills

Written communication

Presentation skills

MS Office

OSHA knowledge

Interpersonal skills

Education

Associate’s Degree in related field

Tools

Carpet cleaners

Floor machines

Vacuum cleaners

Job description

PENN Entertainment’s Charles Town location is seeking an Environmental Services Supervisor to lead a designated shift, ensuring clean facilities and outstanding guest experiences. You will supervise staff, coordinate schedules, and contribute to budget planning while upholding safety standards and company programs.

The role emphasizes guest satisfaction, adherence to OSHA guidelines, and effective communication with management and team members in a fast-paced casino environment.