Events & Workplace Experience Lead (NYC)

Nwcenter; New York (NY); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

Disability, and life insurance

17 accrued PTO days annually

Floating holidays & parental leave

401(k) with company match

Employee assistance program (EAP)

Job summary

Northwest Center in New York City is seeking an Events Coordinator to manage workplace operations and end-to-end event delivery across Amazon campuses, delivering exceptional hospitality and logistical support.

You will work Monday–Friday 8am–5pm with flexibility for events, handle tickets, coordinate with facilities IT security and vendors, and serve as the frontline contact for attendees, ensuring safe, smooth, and welcoming experiences.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of prior experience in workplace services, event support, hospitality, or a similar client-facing role.
• Experience coordinating and executing events or programs in corporate or professional environments.
• Proficiency with technology platforms including Microsoft Office Suite, digital ticketing systems, conference room scheduling programs, and workplace management tools.

Responsibilities

• Manage the full ticket lifecycle — intake, triage, prioritization, resolution, and escalation — using digital ticketing platforms to ensure timely service delivery.
• Operate independently without line-of-sight supervision, managing daily workplace operations and making autonomous decisions within established guidelines.
• Maintain workplace environments including conference rooms, common areas, and amenity spaces to Amazon standards.
• Apply knowledge and judgment to determine appropriate procedures for varied workplace situations, escalating complex issues when deviating from standard protocols.
• Track and report workplace metrics, trends, and service delivery insights to support continuous improvement and leadership visibility.
• Own end-to-end event delivery for hosted activations, from initial planning through post-event wrap-up and documentation.
• Coordinate with Facilities Management, Catering, AV, Security, and other relevant teams to ensure all aspects of events are executed flawlessly.
• Manage equipment and furniture arrangements, room configurations, and logistics according to event specifications.
• Monitor event proceedings in real time to address and resolve issues promptly, handling last-minute adjustments to layout, timing, or services.
• Ensure all event-related setups are completed on time and meet client expectations, maintaining high standards of hospitality and workplace experience.
• Provide a warm and professional welcome to all event attendees, setting a positive tone and offering personalized hospitality services throughout.

Skills

Customer service

Event coordination

Communication

Time management

Education

High School Diploma

Tools

Microsoft Office Suite

Ticketing systems

Conference room scheduling

Workplace management tools

Job description

Northwest Center in New York City is seeking an Events Coordinator to manage workplace operations and end-to-end event delivery across Amazon campuses, delivering exceptional hospitality and logistical support.

You will work Monday–Friday 8am–5pm with flexibility for events, handle tickets, coordinate with facilities IT security and vendors, and serve as the frontline contact for attendees, ensuring safe, smooth, and welcoming experiences.