Events & Activations Coordinator

Northwest Center; Arlington (VA); Sur place; USD 33 000 - 44 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision insurance

Disability & Life Insurance

Paid Time Off and floating holidays

401(k) with company match

EAP via Spring Health

Mental wellness program

Mentorship program

Wellness reimbursement

Student loan contribution

Parking stipend

Pet insurance discount

Résumé du poste

Northwest Center is seeking an Events Coordinator to operate across Amazon locations, delivering exceptional workplace experiences and full event support. You will manage workplace operations, ticketing, and end-to-end activation delivery, coordinating with Facilities, IT, and HR to ensure flawless events.

A 1+ year background in workplace services or events and strong customer service are essential. The role is Arlington, VA-based with a Monday–Friday schedule, some flexibility for events.

Qualifications

• 1+ years of prior experience in workplace services, event support, hospitality, or a similar client-facing role.
• Experience coordinating and executing events or programs in corporate or professional environments.
• Proficiency with technology platforms including Microsoft Office Suite, digital ticketing systems, conference room scheduling programs, and workplace management tools.
• Excellent customer service skills and the ability to multi-task and manage competing priorities in a fast-paced environment.

Responsabilités

• Manage the full ticket lifecycle — intake, triage, prioritization, resolution, and escalation — using digital ticketing platforms to ensure timely service delivery.
• Operate independently without line-of-sight supervision, managing daily workplace operations and making autonomous decisions within established guidelines.
• Maintain workplace environments including conference rooms, common areas, and amenity spaces to Amazon standards.
• Apply knowledge and judgment to determine appropriate procedures for varied workplace situations, escalating complex issues when deviating from standard protocols.
• Track and report workplace metrics, trends, and service delivery insights to support continuous improvement and leadership visibility.
• Own end-to-end event delivery for hosted activations, from initial planning through post-event wrap-up and documentation.
• Coordinate with Facilities Management, Catering, AV, Security, and other relevant teams to ensure all aspects of events are executed flawlessly.
• Manage equipment and furniture arrangements, room configurations, and logistics according to event specifications.
• Monitor event proceedings in real time to address and resolve issues promptly, handling last-minute adjustments to layout, timing, or services.
• Ensure all event-related setups are completed on time and meet client expectations, maintaining high standards of hospitality and workplace experience.
• Provide a warm and professional welcome to all event attendees, setting a positive tone and offering personalized hospitality services throughout.
• Serve as the primary point of contact for workplace-related inquiries, event requests, and issue resolution for employees, visitors, and stakeholders.
• Collaborate proactively with cross-functional teams including Facilities, IT, Security, and HR to support workplace operations and event delivery.
• Communicate clearly and professionally with all levels of management, employees, vendor partners, event organizers, and visitors in both written and verbal formats.
• Identify and elevate potential security risks, privacy concerns, or operational gaps to appropriate parties.
• Participate in the Crisis Response Team, ready to guide clients and guests in emergency situations.
• Troubleshoot workplace and event issues using SOPs, best practices, and established protocols, making informed decisions within scope of authority.
• Support onboarding experiences and workplace orientations for new hires and visitors, ensuring a positive first impression.
• Manage inventory, supplies, and vendor relationships for assigned workplace and event services.
• Execute health, safety, and security protocols in alignment with company policies and local regulations.
• Adapt service delivery approaches based on location-specific needs while maintaining consistent global standards across all Amazon markets.

Connaissances

Customer service

Multitasking

Independent work

Communication

Time management

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Digital ticketing systems

Conference room scheduling

Workplace management tools

Description du poste

Northwest Center is seeking an Events Coordinator to operate across Amazon locations, delivering exceptional workplace experiences and full event support. You will manage workplace operations, ticketing, and end-to-end activation delivery, coordinating with Facilities, IT, and HR to ensure flawless events.

A 1+ year background in workplace services or events and strong customer service are essential. The role is Arlington, VA-based with a Monday–Friday schedule, some flexibility for events.