Events & Workplace Operations Coordinator

Northwest Center; Austin (TX); Sur place; USD 29 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

PTO 17 days

Floating holidays

Parental leave

401(k) match

EAP program

Mental wellness

Career development

Wellness reimbursement

Student loan aid

Pet insurance

Résumé du poste

Northwest Center is seeking an Events Coordinator to operate across Amazon locations from Austin, TX, delivering exceptional workplace experiences and full event support. The role blends workplace operations with end-to-end event coordination and activation delivery.

Responsibilities include managing ticket lifecycles, coordinating with Facilities, Catering, AV, Security, and HR, and ensuring timely, high-quality event setups with strong hospitality.

Qualifications

• High School Diploma or equivalent required.

Responsabilités

• Manage the full ticket lifecycle — intake, triage, prioritization, resolution, and escalation — using digital ticketing platforms to ensure timely service delivery.
• Operate independently without line-of-sight supervision, managing daily workplace operations and making autonomous decisions within established guidelines.
• Maintain workplace environments including conference rooms, common areas, and amenity spaces to Amazon standards.
• Apply knowledge and judgment to determine appropriate procedures for varied workplace situations, escalating complex issues when deviating from standard protocols.
• Track and report workplace metrics, trends, and service delivery insights to support continuous improvement and leadership visibility.
• Own end-to-end event delivery for hosted activations, from initial planning through post-event wrap-up and documentation.
• Coordinate with Facilities Management, Catering, AV, Security, and other relevant teams to ensure all aspects of events are executed flawlessly.
• Manage equipment and furniture arrangements, room configurations, and logistics according to event specifications.
• Monitor event proceedings in real time to address and resolve issues promptly, handling last‑minute adjustments to layout, timing, or services.
• Ensure all event‑related setups are completed on time and meet client expectations, maintaining high standards of hospitality and workplace experience.
• Provide a warm and professional welcome to all event attendees, setting a positive tone and offering personalized hospitality services throughout.

Connaissances

Customer service

Event coordination

Facilities coordination

Microsoft Office

Digital ticketing

Communication skills

Independent worker

Formation

High School Diploma

Outils

Ticketing platforms

Conference room scheduling

Workplace management tools

AV systems basics

Description du poste

Northwest Center is seeking an Events Coordinator to operate across Amazon locations from Austin, TX, delivering exceptional workplace experiences and full event support. The role blends workplace operations with end-to-end event coordination and activation delivery.

Responsibilities include managing ticket lifecycles, coordinating with Facilities, Catering, AV, Security, and HR, and ensuring timely, high-quality event setups with strong hospitality.