Sales & Catering Coordinator

Great Wolf Lodge; Connecticut; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Job summary

Great Wolf Lodge in Connecticut seeks a Sales and Catering Coordinator to support clients and the Lodge sales teams, enabling revenue, quality and repeat business targets. You will handle admin tasks, prepare BEOs, enter accurate rooming lists, monitor blocks, and coordinate events through the booking process from negotiation to departure.

Proficiency in Microsoft Office and strong communication are required.

Qualifications

• Associates degree in hotel/hospitality or related field or equivalent experience/education combination.
• Proficient in Microsoft Office Suite.
• Criminal background check and drug screen required.
• Professional communication skills both verbal and written.

Responsibilities

• Complete administrative tasks supporting all group sales efforts as assigned by the DOSC director of sales and catering.
• Prepare Banquet Event Orders (BEOs) and resumes for clients and operations.
• Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems.
• Monitor room blocks and coordinate with property personnel regarding group room pick-ups and lists.
• Investigate and resolve group complaints or conflicts including billing issues and contract discrepancies.
• Organize client appreciation and in-house lodge events.
• Provide detailed information on meeting needs throughout the booking process from negotiation to departure.
• Attend pre/post conference meetings as needed.
• Handle in-suite VIP packages and amenities.
• Maintain PM account ledger and assist Sales Team with special projects.

Skills

MS Office

Professional communication

Customer service

Attention to detail

Multitasking

Organizational skills

Problem solving

Enthusiastic energy

Education

Associates degree in hotel/hospitality

Tools

OPERA system

Job description

Pay: $22.00

At Great Wolf the Sales and Catering Coordinator provides support to clients and Lodge sales teams to enable successful achievement of revenue, quality and repeat business targets.

Essential Duties & Responsibilities

• Complete administrative tasks supporting all group sales efforts as assigned by the DOSC director of sales and catering including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
• Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
• Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems
• Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
• Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
• Organizes and coordinates client appreciation and in-house lodge events
• Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
• Attends pre and post conference meetings as needed
• Handles all in-suite VIP packages and amenities as needed
• Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts
• Assists Sales Team with any special projects.

Basic Qualifications & Skills

• Associates degree in hotel/hospitality or related field or equivalent experience/education combination
• Demonstrated proficiency in Microsoft Office Suite
• Successful completion of criminal background check and drug screen
• Professional communication skills both verbal and written

Desired Qualifications & Traits

• Previous Sales Experience
• OPERA system experience
• Previous resort/hospitality experience
• Significant customer service experience
• Strong problem solving and organizational skills
• Attention to detail and ability to exceed quality standards
• Enthusiastic and positive energy
• Multi-tasking ability

Physical Requirements

• Able to lift up to 20lbs
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time

Estimated Salary Range:

Pay Rate: $ /hr

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.