Sales & Catering Coordinator

Great Wolf Lodge; Mashantucket (CT); On-site; USD 26,000 - 34,000; Full time

Job summary

Great Wolf Lodge is seeking a Sales and Catering Coordinator to provide administrative support to clients and the Lodge sales teams, helping meet revenue, quality, and repeat business targets.

Responsibilities include preparing kits, contracts, invoices, BEOs, and rooming lists, plus coordinating events and resolving issues. Associates degree and MS Office proficiency are required; background checks and a drug screen are expected.

Qualifications

• Associates degree in hotel/hospitality or related field or equivalent.
• Proficiency in Microsoft Office Suite.
• Successful completion of criminal background check and drug screen.
• Professional communication skills both verbal and written.

Responsibilities

• Support group sales efforts by preparing kits, documenting accounts, contracts and invoices.
• Prepare Banquet Event Orders (BEOs) and resumes for clients and operations.
• Enter rooming lists, routing information and tax-exempt status in company software.
• Monitor room blocks and communicate with property staff weekly regarding group room pick-ups.
• Resolve group-related issues including billing and reservations.
• Coordinate client appreciation events and meeting needs throughout the booking process.
• Attend pre/post conference meetings and assist Sales Team with special projects.

Skills

Professional communication skills

Customer service experience

Multi-tasking

Education

Associate degree in hotel/hospitality or related field

Tools

OPERA system experience

Microsoft Office Suite

Job description

Pay: $22.00

At Great Wolf the Sales and Catering Coordinator provides support to clients and Lodge sales teams to enable successful achievement of revenue, quality and repeat business targets.

Essential Duties & Responsibilities

• Complete administrative tasks supporting all group sales efforts as assigned by the DOSC director of sales and catering including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
• Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
• Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems
• Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
• Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
• Organizes and coordinates client appreciation and in-house lodge events
• Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
• Attends pre and post conference meetings as needed
• Handles all in-suite VIP packages and amenities as needed
• Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts
• Assists Sales Team with any special projects.

Basic Qualifications & Skills

• Associates degree in hotel/hospitality or related field or equivalent experience/education combination
• Demonstrated proficiency in Microsoft Office Suite
• Successful completion of criminal background check and drug screen
• Professional communication skills both verbal and written

Desired Qualifications & Traits

• Previous Sales Experience
• OPERA system experience
• Previous resort/hospitality experience
• Significant customer service experience
• Strong problem solving and organizational skills
• Attention to detail and ability to exceed quality standards
• Enthusiastic and positive energy
• Multi-tasking ability

Physical Requirements

• Able to lift up to 20lbs
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time

Estimated Salary Range:

Pay Rate: $ /hr

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.