Events Manager

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free meal per shift

Discounted gym membership

Room discounts at Marcus Hotels &R

Discounts at Marcus Hotels & Resorts’餐

Job summary

Marcus Hotels & Resorts is seeking an Event Manager for the Grand Geneva Resort & Spa in Lake Geneva, WI. You will coordinate meetings, social events and banquets, ensuring seamless communication between clients, the banquet team, and hotel management to deliver flawless experiences.

You will develop client menus and contracts, conduct property tours, maintain files, and help drive guest satisfaction while upholding standards and supporting sales and profitability across the property.

Qualifications

• At least two years previous catering and/or hospitality sales management experience at a property of similar size and/or quality.
• Any combination of education and experience equivalent to graduation from high school; college degree preferred.
• Delphi experience preferred.
• Ability to use Microsoft Word, Excel, and Outlook.

Responsibilities

• Coordinate meetings, social events, and special functions with attention to guest needs.
• Ensure guest satisfaction by handling inquiries, complaints, and follow-up communication.
• Collaborate with the Banquet Manager to set service standards and provide banquet floor coverage as needed.
• Develop client menus, contracts, and event details while maintaining strong client communication.
• Organize pre-convention meetings and conduct property tours to promote facilities.
• Maintain accurate administrative files, adhere to hotel policies, and keep updated on market trends.
• Represent the hotel at community events, joining local and national organizations.
• Ensure cleanliness, safety, and high professional standards while supporting sales and profit goals.
• Other duties as assigned.

Skills

Project management

Interpersonal skills

Communication skills

Negotiation

Time management

Microsoft Office

Education

High school diploma

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As an Event Manager at the Grand Geneva Resort & Spa, you'll orchestrate every detail of meetings and social events, ensuring seamless coordination between clients, the banquet team, and hotel management. Your role will be pivotal in delivering exceptional experiences by communicating promptly and precisely, turning plans into flawlessly executed events.

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As an Event Manager at the Grand Geneva Resort & Spa, you'll orchestrate every detail of meetings and social events, ensuring seamless coordination between clients, the banquet team, and hotel management. Your role will be pivotal in delivering exceptional experiences by communicating promptly and precisely, turning plans into flawlessly executed events.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Coordinate meetings, social events, and special functions with attention to guest needs.
• Ensure guest satisfaction by handling inquiries, complaints, and follow-up communication.
• Collaborate with the Banquet Manager to set service standards and provide banquet floor coverage as needed.
• Develop client menus, contracts, and event details while maintaining strong client communication.
• Organize pre-convention meetings and conduct property tours to promote facilities.
• Maintain accurate administrative files, adhere to hotel policies, and keep updated on market trends.
• Represent the hotel at community events, joining local and national organizations.
• Ensure cleanliness, safety, and high professional standards while supporting sales and profit goals.
• Other duties as assigned.

What do you bring to the role?

• At least two years previous catering and/or hospitality sales management experience at a property of similar size and/or quality.
• Any combination of education and experience equivalent to graduation from high school. College degree preferred.
• Previous Delphi experience preferred.
• Able to use Microsoft Word, Excel, and Outlook.
• Strong multiple project management skills.
• Excellent interpersonal and communication skills, written and verbal.
• Ability to analyze client needs and negotiate pricing.
• Ability to work under time pressures and extended hours.

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

The Grand Geneva Resort & Spa is an equal opportunity employer.