Catering Events Coordinator

Pfister LLC; Lake Geneva (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free meals per shift

Gym membership discounts

Hotel room discounts

Discounts at resort outlets (dining, 6

Free parking

Theatre coupons

Job summary

The Grand Geneva Resort & Spa in Lake Geneva, WI seeks a Catering/Events Coordinator to relay group details from sales to operations and hotel management, ensuring timely, accurate turnover of information. This role supports seamless event execution and guest experiences.

Join Marcus Hotels & Resorts and enjoy growth opportunities, competitive benefits, and a team focused on delivering exceptional service across all outlets and events.

Qualifications

• Education: high school diploma or equivalent; college degree preferred.
• Proficiency with Microsoft 365 applications.
• Strong multi-project management skills.
• Experience with Delphi management system is a plus.
• Ability to assess client needs and negotiate pricing.
• Ability to work under time pressures and long hours.

Responsibilities

• Create files for contracts, correspondence, forms, memorandums, and system updates.
• Answer telephone and respond to inquiries.
• Direct callers based on requests using decision making.
• Accurately record and distribute messages.
• Communicate with hotel teams to relay sales information.
• Organize, file, and distribute faxes and documents.
• Support Events Manager and handle duties in their absence.
• Assist other departments when needed.
• Perform other duties as assigned.

Skills

Microsoft 365

Project management

Delphi experience

Client needs analysis

Pricing negotiation

Time management

Education

High school graduate or equivalent

College degree preferred

Tools

Delphi management system

Job description

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Catering/Events Coordinator at the Grand Geneva Resort & Spa you will be responsible for the communicating the details for groups events turned over from sales and ensuring that information is relayed in a timely and accurate manner to the operations department and the hotel management and staff.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Create files for contracts, correspondence, forms, memorandums, Delphi management system updates, and other documents.
• Answer telephone and responds to caller inquiries.
• Exercise decision-making skills to direct callers based on requests.
• Accurately records and distributes messages.
• Communicate with other hotel associates to relay pertinent sales related information.
• Organizes, files, distributes faxes, and other essential functions necessary in the daily department operation.
• Works in cooperation between Events Manager(s) and clients in Manager's absence.
• Performs supportive functions during the absence of other sales and catering assistants.
• Ability to assist in other departments when necessary.
• Perform other duties as assigned.

What do you bring to the role?

• Any combination of education and experience equivalent to graduation from high school. College degree preferred.
• Able to use Microsoft 365 applications.
• Strong multiple project management skills.
• Previous Delphi experience preferred.
• Ability to analyze client needs and negotiate pricing.
• Ability to work under time pressures and extended hours.

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.