Conference Concierge FT

Marcus Corporation; Lake Geneva (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free meals

Gym discount

Room discounts

Dining discounts

Free parking

Movie coupons

Career growth

Early wage access

PTO

Insurance + 401k

Job summary

The Grand Geneva Resort & Spa, a division of Marcus Hotels & Resorts, seeks a Conference Concierge for the Banquets Department to support Event Managers and banquet operations, servicing meeting planners and convention attendees in Lake Geneva, Wisconsin. This full‑time role offers a meaningful opportunity to enhance our celebrated guest experience.

You will be visible and accessible to guests, coordinate with group contacts, know facility hours, update Delphi, and help with catering and

Qualifications

• Previous hotel and Banquets/Catering experience preferred.
• Strong leadership and people skills.
• Good communication and organizational abilities.

Responsibilities

• Be visible, accessible, and attentive to meeting planners and guests.
• Coordinate with group contacts and review meeting agendas and special needs.
• Know hotel facilities and hours; inform staff of changes.
• Update Delphi with last minute changes; support upsell opportunities (catering, AV).
• Walk spaces with banquets to ensure checklists are complete and accurate.
• Attend BEO, Pre‑Con, and Huddle meetings; assist with post‑con planning.
• Perform other duties as assigned.

Skills

Leadership

People skills

Communication

Organizational skills

Guest satisfaction

Physical stamina

Multitasking

Tools

Delphi

Job description

Job Description - Conference Concierge FT (260001WL)

Job Description

Conference Concierge FT - ( 260001WL )

Description

If you're eager to showcase your talents in a prestigious, full‑service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Conference Concierge for the Banquets Department at the Grand Geneva Resort & Spa, you will support the Event Managers and Banquet operations in servicing the meeting planners and convention attendees.

Grand Geneva in Lake Geneva is a 1,300 acre , AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award‑winning, all‑seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Be identifiable, visible, and accessible at all times to our meeting planners and guests
• Communicate with the contact and review your role with each group contact, know their meeting agenda, hot buttons, special needs, etc.
• Know all the facilities of the hotel and their hours of operation
• Inform Event Managers and banquet staff of any last minute changes such as location change
• Update Delphi with last minute changes
• Identify possibility for catering and opportunity for audio and visual upsell
• Walk all meeting spaces with banquets prior to the guest arriving as to assure that banquet staff has completed their checklists and everything is in order as specified
• Ensure all requested food and beverage, audio visual, and special requests have been correctly placed
• Review and complete Personal Event checklist
• Ensure guests know how to contact you
• Assist guests with all needs related to their meeting room set‑up
• Confirm timing and guarantees for food and beverage
• Attend BEO, Pre‑Con, and Huddle meetings
• Plan the “post-con” meetings with clients, Event Manager(s), and banquets staff
• Monitor pre‑function areas to ensure they are clean and ready for the events
• Deliver and retrieve faxes and handle mail as requested for client
• Suggest and make reservations for dinner, local attractions, and sightseeing
• Be active in preventative maintenance around the hotel
• Prepare and deliver or mail thank you notes to contacts upon departure
• Assist the Director of Event on special projects when not busy with groups, such as working on new menus, updating Delphi, forecasting reports, etc.
• Perform other duties as assigned

What do you bring to the role?

• Previous hotel and/or Banquets and Catering experience preferred
• Good leadership qualities
• Personable with good people skillsDisplays a commitment to hospitality
• Communicates well, written and verbally, with others
• Good organizational skills
• Must be determined and be able to work with minimum supervision
• Total commitment to guest satisfaction
• Ability to lift a minimum of 30 lbs
• Ability to verbally communicate effectively with guests and co‑workers
• Dexterity for pushing, pulling, bending, stooping, and upward reaching throughout the shift
• Ability to use provided cleaning products effectively and safely
• Prolonged periods of standing and/or walking
• Ability to multi‑task in a high paced environment

What’s in it for you?

• A free, well‑balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company‑paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑encapsulating list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.