Events Manager

Grand Geneva Resort & Spa; Town of Lyons (WI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Free meal per shift

Gym membership discount

Room discounts

Restaurant and activities discounts

Free parking

Theatre coupons

Career growth opportunities

Early wage access

Paid time off

Flexible scheduling

Medical, dental, and vision insurance

Job summary

Grand Geneva Resort & Spa in Lake Geneva seeks an Event Manager to orchestrate meetings and social events, coordinating between clients, the banquet team, and hotel management to ensure flawlessly executed experiences for every guest.

You will develop client menus, contracts, and event details, lead pre-convention meetings, conduct property tours, and maintain organized files while upholding safety, service standards, and the resort's commitment to exceptional hospitality.

Qualifications

• Two years catering/hospitality sales management experience at a property of similar size/quality.
• College degree preferred.
• Delphi experience preferred.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong multitask/project management skills.
• Excellent written and verbal communication.

Responsibilities

• Coordinate meetings, social events, and functions with guest needs.
• Handle inquiries, complaints, and follow-up communication to ensure guest satisfaction.
• Collaborate with Banquet Manager to set service standards and provide floor coverage.
• Develop client menus, contracts, and event details with clear client communication.
• Organize pre-convention meetings and property tours.
• Maintain accurate administrative files and stay updated on market trends.
• Represent the hotel at community events and organizations.
• Ensure cleanliness, safety, and high professional standards while supporting sales goals.
• Other duties as assigned.

Skills

Hospitality sales management

Interpersonal communication

Project management

Client needs analysis & pricing

MS Word/Excel/Outlook

Time management

Education

High school diploma or GED

College degree preferred

Tools

Delphi experience

Job description

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As an Event Manager at the Grand Geneva Resort & Spa, you'll orchestrate every detail of meetings and social events, ensuring seamless coordination between clients, the banquet team, and hotel management. Your role will be pivotal in delivering exceptional experiences by communicating promptly and precisely, turning plans into flawlessly executed events.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Coordinate meetings, social events, and special functions with attention to guest needs.
• Ensure guest satisfaction by handling inquiries, complaints, and follow-up communication.
• Collaborate with the Banquet Manager to set service standards and provide banquet floor coverage as needed.
• Develop client menus, contracts, and event details while maintaining strong client communication.
• Organize pre-convention meetings and conduct property tours to promote facilities.
• Maintain accurate administrative files, adhere to hotel policies, and keep updated on market trends.
• Represent the hotel at community events, joining local and national organizations.
• Ensure cleanliness, safety, and high professional standards while supporting sales and profit goals.
• Other duties as assigned.

What do you bring to the role?

• At least two years previous catering and/or hospitality sales management experience at a property of similar size and/or quality.
• Any combination of education and experience equivalent to graduation from high school. College degree preferred.
• Previous Delphi experience preferred.
• Able to use Microsoft Word, Excel, and Outlook.
• Strong multiple project management skills.
• Excellent interpersonal and communication skills, written and verbal.
• Ability to analyze client needs and negotiate pricing.
• Ability to work under time pressures and extended hours.

What's in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.