Director of Banquets

The Marcus Corporation; Lake Geneva (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Free meals

Gym discount

Room discounts

Restaurant discounts

Free parking

Movie theater coupons

Career growth opportunities

Paid time off

Flexible scheduling

Insurance: medical, dental, vision

Job summary

The Marcus Corporation is seeking a Director of Banquets for the Grand Geneva Resort & Spa in Lake Geneva. You will oversee banquet operations, ensuring top-quality food, beverage and service while maximizing profitability and maintaining warm guest relations.

Lead, train, and evaluate staff; coordinate with culinary and hotel teams; manage labor, costs and inventories; uphold safety and compliance; recruit and develop talent; and drive department goals aligned with the resort’s standards.

Qualifications

• Minimum 5 years of banquet management experience.
• High school diploma required; hospitality degree preferred.
• Proficient in food and beverage financial systems and Excel.
• Excellent English communication; ability to work nights, weekends and holidays.

Responsibilities

• Oversee banquet operations to ensure top-quality food, beverage, and service while maintaining warm, hospitable guest relations.
• Direct and train staff, ensuring departmental responsibilities are met and high professional standards are upheld.
• Coordinate banquet service needs with food production and maintain effective communication across departments to exceed guest expectations.
• Manage labor, costs, and budgets while maintaining accurate records of banquet functions and inventories.
• Recruit, induct, and evaluate staff performance; execute special projects and enforce policies.

Skills

Banquet management

Budget management

Staff training

Excel

Hospitality mindset

English communication

Education

High school diploma

Hospitality degree (preferred)

Tools

F&B financial systems

Excel

Job description

If you’re eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Director of Banquets at the Grand Geneva Resort & Spa, you will play a key role in delivering unforgettable experiences by maximizing the Banquet Department’s profitability, providing exceptional and efficient service, and exceeding guests’ expectations at every turn.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all‑seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we’re looking to create a strong, bright future – a future that includes you.

What will you be doing?

• Oversee banquet operations to ensure top-quality food, beverage, and service while maintaining warm, hospitable guest relations.
• Direct and train staff, ensuring departmental responsibilities are met and high professional standards are upheld.
• Coordinate banquet service needs with food production and maintain effective communication across departments to exceed guest expectations.
• Manage labor, costs, and budgets while maintaining accurate records of banquet functions and inventories.
• Conduct departmental meetings and attend relevant hotel operations meetings to align with goals and policies.
• Maintain cleanliness, maintenance, and safety standards, ensuring compliance with local, state, and federal regulations.
• Recruit, induct, and evaluate staff performance, fostering a positive, supportive work environment.
• Execute special projects and enforce operational policies and procedures to support hotel objectives.
• Other duties ass assigned.

What do you bring to the role?

• Minimum 5 years of banquet management experience; high school diploma required, hospitality degree preferred.
• Proficient in food and beverage financial systems, controls, and Excel.
• Passionate about hospitality with a customer service‑driven mindset and ability to anticipate needs.
• Strong team‑building skills, promoting camaraderie and mutual trust through ethical and honest practices.
• Excellent communication skills in English; bilingual abilities are a plus.
• Composed and professional under pressure, with flexibility to work varied schedules, including nights, weekends, and holidays.
• Physically able to stand, walk, and tour banquet areas for extended periods, as well as perform office tasks.
• Dedicated to exceeding expectations and fostering a collaborative, guest‑focused environment.

What’s in it for you?

• A free, well‑balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company‑paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑encapsulating list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.
Additional Information