Events Lead: Live Events & Guest Experience

The Sports Facilities Advisory & Management; Albertville (AL); On-site; USD 17,000 - 28,000; Part time

Job summary

Sand Mountain Park & Amphitheater in Albertville, AL seeks an Events Lead to supervise staff during events, assist with setup and breakdown, and ensure excellent customer service and safety across programs and facilities.

You will balance money banks, coordinate with the Events Director, and maintain knowledge of park offerings while promoting a positive team environment in a fast-paced, guest-focused venue.

Qualifications

• Ability to work with a wide variety of ages from preschool through adult
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others

Responsibilities

• Provide courteous and friendly service to all guests and staff
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Ensure correct equipment is available for all games
• Monitor play areas including turf and courts
• Keep supervisor informed of issues and updates
• Respond to all incidents, accidents, injuries, and altercations
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment inventory
• Assist Operations Manager and Coordinators in day-to-day operations, event set and breakdown
• Supervise, manage breaks, and assign duties to event staff during shifts
• Provide customer service and manage complaints, direct to appropriate manager to resolve
• Train and coach new employees
• Inspect equipment and communicate the need for repairs or replacements to management
• Ensure health and safety standards are followed
• Foster and maintain a positive work environment
• Responsible for key and radio distribution on shift
• Responsible for golf cart and Toro sign in and sign out
• Responsible for opening and closing duties of the facility
• Perform basic mathematical computations, balance drawers, and manage daily income
• Complete special projects, daily assignments, and other duties as directed by management

Job description

Sand Mountain Park & Amphitheater in Albertville, AL seeks an Events Lead to supervise staff during events, assist with setup and breakdown, and ensure excellent customer service and safety across programs and facilities.

You will balance money banks, coordinate with the Events Director, and maintain knowledge of park offerings while promoting a positive team environment in a fast-paced, guest-focused venue.