Guest Experience Lead - Park & Events

The Sports Facilities Advisory & Management; Albertville (AL); On-site; USD 42,000 - 52,000; Full time

Job summary

The Sports Facilities Advisory & Management is hiring a Guest Services Coordinator at Sand Mountain Park & Amphitheater in Albertville, AL. You will oversee the guest-first service model parkwide and help train staff to uphold service standards.

Responsibilities include evaluating guest feedback, coordinating the Guest First program across departments, and collaborating with leadership to ensure a high level of guest satisfaction during events and daily operations.

Qualifications

• 5+ years of customer service experience.
• Ability to work in a fast-paced environment.
• Willing to work nights, weekends, and holidays.

Responsibilities

• Directly align with the venue's Mission Statement and Core Values.
• Hire, train, and schedule Child Watch Team Members.
• Assist with new Team Member orientation, particularly the Guest 1st Service model expectations.
• Provide "Guest First" service model quality control for all departments.
• Provide feedback to department supervisors and managers on service model performance and consistency.
• Assist with departmental training standard compliance, in collaboration with the management team.
• Build impactful relationships with key park stakeholders to improve guest experience and team performance.
• Inspect facilities prior to and after events, providing a report to GM and AGM.
• Monitor and seek feedback from members, park visitors, and clients.
• Manage the development and growth of the Child Watch Program.
• Additional duties as assigned by management

Skills

Customer service

Flexible schedule

Fast-paced environment

Job description

The Sports Facilities Advisory & Management is hiring a Guest Services Coordinator at Sand Mountain Park & Amphitheater in Albertville, AL. You will oversee the guest-first service model parkwide and help train staff to uphold service standards.

Responsibilities include evaluating guest feedback, coordinating the Guest First program across departments, and collaborating with leadership to ensure a high level of guest satisfaction during events and daily operations.