Events Experience Specialist - High-Touch Planning

JP Morgan Chase; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

JP Morgan Chase in Chicago is seeking an experienced Events Planner to oversee meetings and corporate experiences at our center. You will work with catering, AV, and facilities teams to ensure flawless execution and a high-touch client experience.

You will manage bookings, respond to client needs, and coordinate daily operations while maintaining professionalism and flexibility in a fast-paced environment. A strong background in hospitality and event planning is essential for success.

Qualifications

• Bachelor degree required.
• 4+ years’ experience in Hospitality, 5-Star Hotels, Event Planning and F&B with high touch customer service.
• Excellent interpersonal and communication skills, professional and warm when engaging with clients and colleagues.

Responsibilities

• Oversee meetings and events within the designated center, collaborating with catering, AV, and facilities to meet and exceed client expectations.
• Provide personalized, high-touch customer service by meeting and greeting each client daily.
• Handle day-to-day challenges presented by clients, driving toward effective solutions while maintaining a positive client experience.
• Maintain a professional, flexible, and can-do attitude, delivering exceptional service at all times.
• Master the EMS (Event Management System) to detail reservations, review requests, and generate accurate reports.
• Prioritize new meeting room reservations from online booking tools and ensure timely communication with customers.

Skills

Customer service

Communication

Organization

Multitasking

Flexibility

Education

Bachelor degree

Tools

EMS booking system

Microsoft Office

Job description

JP Morgan Chase in Chicago is seeking an experienced Events Planner to oversee meetings and corporate experiences at our center. You will work with catering, AV, and facilities teams to ensure flawless execution and a high-touch client experience.

You will manage bookings, respond to client needs, and coordinate daily operations while maintaining professionalism and flexibility in a fast-paced environment. A strong background in hospitality and event planning is essential for success.