Client Center Events & Hospitality Lead

Testing Site - JPMC; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

J.P. Morgan seeks a Client Center Meeting Coordinator to greet clients, escort them to meeting rooms, and support event execution with a high standard of hospitality. You will work across catering, AV, and facilities teams to ensure flawless operations and client satisfaction.

The role emphasizes strong organizational skills, proactive service, and the ability to handle multiple events with care and diplomacy in a fast-paced environment.

Qualifications

• Bachelor's degree is required.
• 3+ years in hospitality, 5-star hotels, event planning, or food & beverage with high-touch service and strong organizational skills.
• Excellent interpersonal and communication skills; ability to engage professionally and warmly with clients and colleagues.
• Ability to manage guest experiences and expectations with tact and diplomacy.
• Highly organized, multitasker with ability to prioritize; working knowledge of EMS and Microsoft Office.

Responsibilities

• Greet and welcome clients at the Client Center, escort to meeting rooms, and offer coat room and bag check services.
• Anticipate guest needs and ensure a seamless, pleasant visit.
• Collaborate with catering, security, AV, events, and facilities teams to ensure smooth operations.
• Manage front desk duties: answer phones, reply to emails, and review meeting room requests and schedules.
• Join Event Planners on pre-conference calls, assist with data entry, and support event execution.
• Check meeting rooms for catering, AV, and room setups against the BEO to meet client specs.
• Use EMS to detail reservations, review requests, and manage event logistics.
• Understand meeting room capabilities and catering to provide informed client support.
• Lead planning and coordination of small events; assist with larger events as needed.
• Be available for early mornings or late evenings to cover events.

Skills

Customer service

Interpersonal communication

Organizational skills

Attention to detail

Flexibility

Education

Bachelor's degree

Tools

EMS booking system

Microsoft Office

Job description

J.P. Morgan seeks a Client Center Meeting Coordinator to greet clients, escort them to meeting rooms, and support event execution with a high standard of hospitality. You will work across catering, AV, and facilities teams to ensure flawless operations and client satisfaction.

The role emphasizes strong organizational skills, proactive service, and the ability to handle multiple events with care and diplomacy in a fast-paced environment.