Events Experience Lead

CBRE Group, Inc.; Beaverton, Northern (OR, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

CBRE Group, Inc. is seeking a Meeting and Events Associate to plan, coordinate, and execute meetings, conferences, and events within the Workplace Experience team. You will oversee setup, AV and decor alignment with client vision, and communicate department goals.

You will follow up with clients before and after events, review reports, and ensure SLA/KPIs are met while delivering world-class service to building clients and visitors.

Responsibilities

• Oversee set up, refresh, and removal of food, beverage, and service items. Ensure smooth operations. Work with management to communicate department goals.
• Confirm pre-event setup is complete. This includes a review of space configurations, and audio/visual requirements are complete. Verify decor is in alignment with the client's vision.
• Follow up with clients pre- and post-event to confirm satisfaction. Review post-event reporting and reconciliation with management and recap results with the team.
• Troubleshoot and resolve complex client inquiries and escalated complaints.
• Accountable for the execution of SLAs, KPIs, benchmarks, and reoccurring reports.
• Approve head meeting and events calendar for event spaces.
• Order event supplies as needed.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Job description

CBRE Group, Inc. is seeking a Meeting and Events Associate to plan, coordinate, and execute meetings, conferences, and events within the Workplace Experience team. You will oversee setup, AV and decor alignment with client vision, and communicate department goals.

You will follow up with clients before and after events, review reports, and ensure SLA/KPIs are met while delivering world-class service to building clients and visitors.