Events Concierge: AV & Guest Experience Specialist

pinnaclelive; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Pinnacle Live at Omni Atlanta Hotel at Centennial Park is seeking an Event Services Concierge to be the primary customer service representative for event planners and guests. You will ensure AV and networking readiness, coordinate with hotel partners, and maintain event information in our systems.

Ideal candidates have 1–2 years in audiovisual or hospitality, a strong customer-service mindset, and proficiency with computers.

Qualifications

• Strong customer service skills.
• Good working knowledge of computer hardware and software.
• Planning ability; able to plan prioritize.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation.
• Commitment to best-in-class customer service for internal and external stakeholders.
• Professional appearance.

Responsibilities

• Check meeting rooms prior to events to ensure equipment and networking information is set as needed.
• Greet clients before event begin and ensure client satisfaction with all Pinnacle Live equipment and all networking needs.
• Maintain accurate client event information within the Company's business systems.
• Coordinate with Sales Managers to ensure all on-site additions and changes are properly documented.
• Review daily invoices with client and obtain client's signature on invoice(s).
• Provide continued communication with client throughout the duration of their event.
• Provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary.
• Maintain regular communication with technical staff regarding client needs.
• When time permits and as necessary assist technical staff in the set and striking of AV equipment.
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Make sure all Company occupied areas are clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Computer literacy

Planning

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Team player

Professional appearance

Education

High School Graduate or equivalent

Job description

Pinnacle Live at Omni Atlanta Hotel at Centennial Park is seeking an Event Services Concierge to be the primary customer service representative for event planners and guests. You will ensure AV and networking readiness, coordinate with hotel partners, and maintain event information in our systems.

Ideal candidates have 1–2 years in audiovisual or hospitality, a strong customer-service mindset, and proficiency with computers.