Live Event Services Specialist

Pinnacle Live, LLC; Miami Beach (FL); On-site; USD 43,000 - 56,000; Full time

Job summary

Pinnacle Live is a premier in-house AV and event production company partnering with top hotels and resorts across North America. We are seeking an Event Services Concierge to be the primary customer service representative for event planners, attendees, and hotel partners, ensuring equipment and room setups function properly and proactively troubleshooting issues.

Responsibilities include greeting clients, maintaining event data in our systems, coordinating with Sales, reviewing invoices, and

Qualifications

• High School Diploma or equivalent.
• 1-2 years AV/hospitality experience preferred.
• 1 year prior customer service experience, preferably in a hospitality environment.
• General computer proficiency and willingness to learn new platforms.

Responsibilities

• Check meeting rooms prior to events to ensure equipment and networking information is set as needed.
• Greet clients before event begin and ensure client satisfaction with all Pinnacle Live equipment and all networking needs.
• Maintain accurate client event information within the Company’s business systems.
• Coordinate with Sales Managers to ensure all on-site additions and changes are properly documented.
• Review daily invoices with client and obtain client’s signature on invoice(s).
• Provide continued communication with client throughout the duration of their event.
• Provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary.
• Maintain regular communication with technical staff regarding client needs.
• When time permits and as necessary assist technical staff in the set and striking of AV equipment.
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Make sure all Company occupied areas are clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Computer hardware/software

Planning

Interpersonal skills

Verbal and written communication

Organizational skills

Team player

Professional appearance

Education

High School Diploma or equivalent

1-2 years AV/hospitality experience preferred

Job description

Pinnacle Live is a premier in-house AV and event production company partnering with top hotels and resorts across North America. We are seeking an Event Services Concierge to be the primary customer service representative for event planners, attendees, and hotel partners, ensuring equipment and room setups function properly and proactively troubleshooting issues.

Responsibilities include greeting clients, maintaining event data in our systems, coordinating with Sales, reviewing invoices, and