Events Client Services Lead

Clarion Events Inc. - North America; United States; On-site; USD 54,000 - 66,000; Full time

Job summary

Clarion Events is seeking a highly organized, relationship-driven Manager, Client Services to join our Consero team. You will serve as the primary contact for sponsors and executive participants, ensuring an exceptional experience before, during, and after each conference.

You'll build relationships with senior-level executives, facilitate strategic business connections, and help deliver world-class events that create meaningful value for our clients while collaborating with sales and operations

Qualifications

• Bachelor's degree or equivalent professional experience.
• 1-3 years of client services, customer success, account management, hospitality, events, conferences, or related field.
• Exceptional verbal and written communication skills.
• Strong organizational and project management abilities.
• Ability to build relationships with senior-level executives and business leaders.

Responsibilities

• Serve as the primary point of contact for assigned sponsors and clients throughout the event lifecycle.
• Develop and maintain strong relationships with senior-level executives and corporate partners.
• Deliver a best-in-class client experience that drives satisfaction, retention, and repeat participation.
• Proactively communicate event details, timelines, and expectations while ensuring clients receive exceptional service.
• Guide new and returning sponsors through the event onboarding process.
• Conduct preparation of calls and planning meetings to maximize conference value.
• Coordinate speaker participation, attendee engagements, scheduling 1:1 meetings, and event logistics.
• Ensure all sponsor deliverables and event commitments are completed accurately and on time.
• Facilitate one-on-one meetings between sponsors and executive attendees.
• Match executives based on shared interests and business priorities.
• Support creation of valuable business connections that enhance the conference experience.
• Support planning efforts leading up to each conference.
• Travel to approximately 8-10 events annually to provide onsite client support and conference execution assistance.
• Serve as an onsite resource for sponsors, attendees, speakers, and internal teams.
• Troubleshoot issues, manage last-minute changes, and ensure a seamless event experience.
• Maintain accurate client records and activity within Salesforce.
• Track event participation, client communications, and meeting schedules.
• Collaborate cross-functionally with internal departments to ensure successful conference execution.

Skills

Client relationship management

Project management

Communication skills

Travel readiness

CRM experience (Salesforce)

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office Suite

Job description

Clarion Events is seeking a highly organized, relationship-driven Manager, Client Services to join our Consero team. You will serve as the primary contact for sponsors and executive participants, ensuring an exceptional experience before, during, and after each conference.

You'll build relationships with senior-level executives, facilitate strategic business connections, and help deliver world-class events that create meaningful value for our clients while collaborating with sales and operations