Manager, Client Services

Clarion Events Inc. - North America; United States; On-site; USD 54,000 - 66,000; Full time

Job summary

Clarion Events is seeking a highly organized, relationship-driven Manager, Client Services to join our Consero team. You will serve as the primary contact for sponsors and executive participants, ensuring an exceptional experience before, during, and after each conference.

You'll build relationships with senior-level executives, facilitate strategic business connections, and help deliver world-class events that create meaningful value for our clients while collaborating with sales and operations

Qualifications

• Bachelor's degree or equivalent professional experience.
• 1-3 years of client services, customer success, account management, hospitality, events, conferences, or related field.
• Exceptional verbal and written communication skills.
• Strong organizational and project management abilities.
• Ability to build relationships with senior-level executives and business leaders.

Responsibilities

• Serve as the primary point of contact for assigned sponsors and clients throughout the event lifecycle.
• Develop and maintain strong relationships with senior-level executives and corporate partners.
• Deliver a best-in-class client experience that drives satisfaction, retention, and repeat participation.
• Proactively communicate event details, timelines, and expectations while ensuring clients receive exceptional service.
• Guide new and returning sponsors through the event onboarding process.
• Conduct preparation of calls and planning meetings to maximize conference value.
• Coordinate speaker participation, attendee engagements, scheduling 1:1 meetings, and event logistics.
• Ensure all sponsor deliverables and event commitments are completed accurately and on time.
• Facilitate one-on-one meetings between sponsors and executive attendees.
• Match executives based on shared interests and business priorities.
• Support creation of valuable business connections that enhance the conference experience.
• Support planning efforts leading up to each conference.
• Travel to approximately 8-10 events annually to provide onsite client support and conference execution assistance.
• Serve as an onsite resource for sponsors, attendees, speakers, and internal teams.
• Troubleshoot issues, manage last-minute changes, and ensure a seamless event experience.
• Maintain accurate client records and activity within Salesforce.
• Track event participation, client communications, and meeting schedules.
• Collaborate cross-functionally with internal departments to ensure successful conference execution.

Skills

Client relationship management

Project management

Communication skills

Travel readiness

CRM experience (Salesforce)

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office Suite

Job description

Clarion Events is seeking a highly organized, relationship-driven Manager, Client Services to join our Consero team.

In this role, you'll serve as the primary point of contact for sponsors and executive participants attending Clarion Events, ensuring an exceptional experience before, during, and after each conference. You'll build relationships with senior-level executives, facilitate strategic business connections, and help deliver world-class events that create meaningful value for our clients.

This position is ideal for someone who enjoys building relationships, managing multiple priorities, and delivering excellent customer experiences in a fast-paced environment. You'll work closely with clients, sponsors, and internal stakeholders while supporting the execution of executive-level conferences across a variety of industries. Your focus will be on client success—from relationship management and conference preparation to executive meeting facilitation and on-site event support—in partnership with dedicated sales and operations teams.

Essential Functions:

Client Relationship Management

• Serve as the primary point of contact for assigned sponsors and clients throughout the event lifecycle.
• Develop and maintain strong relationships with senior-level executives and corporate partners.
• Deliver a best-in-class client experience that drives satisfaction, retention, and repeat participation.
• Proactively communicate event details, timelines, and expectations while ensuring clients receive exceptional service.

Client Onboarding & Conference Preparation

• Guide new and returning sponsors through the event onboarding process.
• Conduct preparation of calls and planning meetings to ensure clients maximize conference value.
• Coordinate speaker participation, attendee engagements, scheduling 1:1 meetings, and event logistics.
• Ensure all sponsor deliverables and event commitments are completed accurately and on time.

Executive Meeting Facilitation

• Facilitate one-on-one meetings between sponsors and executive attendees.
• Partner with clients to understand meeting objectives and networking goals.
• Match executives based on shared interests and business priorities.
• Support the creation of valuable business connections that enhance the overall conference experience.

Event Execution

• Support planning efforts leading up to each conference.
• Travel to approximately 8-10 events annually to provide onsite client support and conference execution assistance.
• Serve as an onsite resource for sponsors, attendees, speakers, and internal teams.
• Troubleshoot issues, manage last-minute changes, and ensure a seamless event experience.

Operations & Organization

• Maintain accurate client records and activity within Salesforce.
• Track event participation, client communications, and meeting schedules.
• Manage multiple event timelines simultaneously while maintaining strong attention to detail.
• Collaborate cross-functionally with internal departments to ensure successful conference execution.

Requirements:

• Bachelor's degree or equivalent professional experience.
• 1-3 years of experience in client services, customer success, account management, hospitality, events, conferences, or a related field.
• Exceptional verbal and written communication skills.
• Strong organizational and project management abilities.
• Ability to build relationships with senior-level executives and business leaders.
• High attention to detail and commitment to delivering outstanding customer experiences.
• Proficiency in Microsoft Office Suite.
• Experience using Salesforce or other CRM platforms preferred.
• Willingness to travel 15% throughout the year as business needs require.

Pay Transparency Statement: The pay scale for this position is $60,000/year, which reflects the base salary range Clarion Events reasonably expects to pay for this role. This range does not include bonuses, commissions, or other benefits.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. While at events/shows, this job may require extensive standing and walking and some pulling and lifting of products, supplies and/or equipment.

Equal Employment

Clarion Events provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, veteran status, disability, or genetics. In addition to federal law requirements, Clarion Events complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.