Conference Center Events Lead and Client Concierge

Testing Site - JPMC; Newark (DE); On-site; USD 52,000 - 78,000; Full time

Job summary

Testing Site - JPMC is seeking an Event Management Associate to lead planning meetings in the Conference Center and ensure an exceptional client experience. You will act as the single planning interface for clients, coordinating with event partners to ensure flawless execution.

The role demands strong client interaction, problem-solving, and organizational skills, with the ability to stay composed under pressure while adapting to a dynamic environment.

Qualifications

• Bachelor degree required.
• Strong client interaction and problem-solving abilities.
• High level of organization and composure under pressure.
• Experience in hospitality, event planning or food & beverage is preferred.
• Proficiency with EMS booking system and MS Office.

Responsibilities

• Oversee meetings and events in the Conference Center with internal partners.
• Provide high-touch customer service by greeting clients daily.
• Handle day-to-day client challenges and drive effective solutions.
• Maintain a flexible, can-do attitude and deliver exceptional service.
• Attend daily operations meetings and weekly event reviews.
• Execute pre- and post-conference calls to manage details.
• Manage space issues and escalate unresolved matters to lead planner.
• Cover reception duties and greet/escort clients to meeting rooms.
• Utilize EMS to detail reservations and generate reports.
• Communicate clearly between planning team and reservation holders.

Skills

Interpersonal communication

Customer service

Organizational skills

Multitasking

AV systems knowledge

Microsoft Office

EMS booking system

Education

Bachelor degree required

Tools

EMS booking system

Microsoft Office

Job description

Testing Site - JPMC is seeking an Event Management Associate to lead planning meetings in the Conference Center and ensure an exceptional client experience. You will act as the single planning interface for clients, coordinating with event partners to ensure flawless execution.

The role demands strong client interaction, problem-solving, and organizational skills, with the ability to stay composed under pressure while adapting to a dynamic environment.