Conference Services Lead - Events & Guest Experience

Sonesta International Hotels Corporation; Fort Lauderdale (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company M

401(k) Retirement Plan with Company M

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels Corporation invites an experienced Convention Services Manager to orchestrate conferences, meetings, and events from turnover to post-event follow-up. You will serve as the main client liaison and work with Banquets, Culinary, F&B, Sales, and Operations to ensure flawless execution.

Ideal candidates bring strong event planning and hospitality service standards, with proficiency in Delphi and hotel event platforms.

Qualifications

• Previous convention services, catering, banquet, event planning, hotel, hospitality, or customer service experience preferred.
• Strong knowledge of group events, banquet operations, catering coordination, BEO management, and hospitality service standards.
• Excellent communication, organization, multitasking, and relationship-building skills.
• Experience using Delphi, catering software, CRM systems, PMS systems, or hotel event platforms preferred.

Responsibilities

• Coordinate and manage meetings, conferences, corporate events, and group functions from turnover through post-event follow-up.
• Serve as the primary point of contact for clients throughout the event planning and execution process.
• Lead planning calls, site visits, event meetings, and operational walkthroughs to ensure all event details are communicated clearly and executed successfully.
• Prepare and manage banquet event orders (BEOs), event timelines, room setups, catering details, audiovisual needs, and group requirements.
• Partner closely with Banquets, Culinary, Food & Beverage, Sales, Front Office, Housekeeping, and hotel leadership teams to support seamless event execution.
• Monitor event operations on-site to ensure exceptional guest experiences and resolve operational concerns quickly and professionally.
• Maintain strong relationships with clients, vendors, meeting planners, and operational partners throughout the event lifecycle.
• Support upselling opportunities, event enhancements, and guest experience initiatives designed to maximize client satisfaction and revenue performance.
• Manage group room blocks, VIP arrangements, billing coordination, and operational communication for assigned events.
• Maintain accurate event documentation, operational reports, client communication, and system updates within hotel sales and catering platforms.

Skills

Event planning

Client relationship management

Communication

Organization

Multitasking

Guest experience

Tools

Delphi

Catering software

CRM systems

PMS systems

Hotel event platforms

Job description

Sonesta International Hotels Corporation invites an experienced Convention Services Manager to orchestrate conferences, meetings, and events from turnover to post-event follow-up. You will serve as the main client liaison and work with Banquets, Culinary, F&B, Sales, and Operations to ensure flawless execution.

Ideal candidates bring strong event planning and hospitality service standards, with proficiency in Delphi and hotel event platforms.