Event Usher (Part-Time) — Guest Experience & Safety

Oak View Group; Providence (RI); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) Matching

Job summary

Oak View Group is seeking an Usher to create a welcoming guest experience at events in Providence, RI. You will assist, guide, and seat guests, ensuring comfort, safety, and smooth entry in busy venues.

The role requires strong communication, the ability to stay calm under pressure, and a flexible schedule including weekends, nights, and holidays. You will work at Rhode Island Convention Center and support post-event resets.

Qualifications

• 1-2 years of previous experience in a customer service-based role within a sports, entertainment, or related field is preferred.
• Must have strong communication skills.
• Ability to follow instructions and work in a fast-paced environment.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays required.
• Comfortable spending extensive time in environments with moderate to loud noises.
• Frequent bending, standing for long periods of time, and walking around the building.

Responsibilities

• Greeting Guests: Welcome guests as they arrive at the venue, providing friendly and courteous assistance.
• Ticket Checking: Verify tickets and direct guests to their seats or designated areas, ensuring smooth entry and efficient seating.
• Assisting Guests: Provide information about the event, venue facilities, and amenities, and assist guests with special needs or requests.
• Crowd Management: Monitor guest flow and seating arrangements to prevent congestion and ensure a safe and orderly environment.
• Emergency Response: Be prepared to respond quickly and calmly in case of emergencies, such as evacuations or medical incidents, and assist guests as needed.
• Enforcement of Rules: Enforce venue policies and regulations, such as no-smoking areas or prohibited items, to maintain a comfortable and secure atmosphere.
• Coordinating with Staff: Collaborate with other event staff, including security personnel, ticket takers, and concession workers, to ensure smooth operations.
• Customer Service: Provide excellent customer service at all times, addressing guest inquiries, concerns, and complaints professionally and efficiently.
• Assisting Performers or Presenters: Assist performers or presenters with directions, seating arrangements, or other requests as needed.
• Post-Event Duties: Assist with post-event clean-up and venue reset, ensuring everything is in order for the next event.
• Adherence to Policies: Adhere to venue policies, procedures, and safety regulations at all times.
• Perform other duties as assigned.

Skills

Customer service

Communication

Calm under pressure

Flexibility

Teamwork

Education

High School Diploma or GED

Job description

Oak View Group is seeking an Usher to create a welcoming guest experience at events in Providence, RI. You will assist, guide, and seat guests, ensuring comfort, safety, and smooth entry in busy venues.

The role requires strong communication, the ability to stay calm under pressure, and a flexible schedule including weekends, nights, and holidays. You will work at Rhode Island Convention Center and support post-event resets.