Event Usher & Guest Experience Ambassador

Ilitch Sports + Entertainment; Detroit (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Olympia Entertainment seeks an energetic guest services ambassador to assist guests at arena events. You will greet attendees, help with seating, answer questions, and maintain orderly seating areas throughout events.

The role requires strong customer service, basic reading/writing, and numeracy skills for tickets and transactions. Expect irregular hours including nights, weekends, and holidays in a bustling venue.

Qualifications

• High school diploma and 1–2 years of customer service experience.
• Basic reading and writing skills; ability to print and speak simple sentences.
• Basic math ability including currency and measurements.
• Ability to follow detailed but simple instructions.
• Ability to work in a dynamic arena environment and respond calmly to issues.

Responsibilities

• Welcome and greet guests and assist with seating and questions.
• Monitor crowd behavior and help ensure a safe, disruption-free environment.
• Be first responder to seating-area issues and call for assistance as needed.
• Keep seating area safe and organized; ensure proper seating and cleanliness.
• Scan tickets at entry and verify valid admission for all guests.
• Guard doors and stairways to keep guests in proper areas.
• Engage guests and acknowledge regulars by name when appropriate.
• Be available to work all ticketed events.
• Learn seating layouts, policies, and procedures for each venue.
• Think critically and solve problems as they arise.

Skills

Customer service

Communication

Numeracy

Education

High school diploma

Job description

Olympia Entertainment seeks an energetic guest services ambassador to assist guests at arena events. You will greet attendees, help with seating, answer questions, and maintain orderly seating areas throughout events.

The role requires strong customer service, basic reading/writing, and numeracy skills for tickets and transactions. Expect irregular hours including nights, weekends, and holidays in a bustling venue.