Usher - Little Caesars Arena

Ilitch Sports + Entertainment; Detroit (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Olympia Entertainment seeks an energetic guest services ambassador to assist guests at arena events. You will greet attendees, help with seating, answer questions, and maintain orderly seating areas throughout events.

The role requires strong customer service, basic reading/writing, and numeracy skills for tickets and transactions. Expect irregular hours including nights, weekends, and holidays in a bustling venue.

Qualifications

• High school diploma and 1–2 years of customer service experience.
• Basic reading and writing skills; ability to print and speak simple sentences.
• Basic math ability including currency and measurements.
• Ability to follow detailed but simple instructions.
• Ability to work in a dynamic arena environment and respond calmly to issues.

Responsibilities

• Welcome and greet guests and assist with seating and questions.
• Monitor crowd behavior and help ensure a safe, disruption-free environment.
• Be first responder to seating-area issues and call for assistance as needed.
• Keep seating area safe and organized; ensure proper seating and cleanliness.
• Scan tickets at entry and verify valid admission for all guests.
• Guard doors and stairways to keep guests in proper areas.
• Engage guests and acknowledge regulars by name when appropriate.
• Be available to work all ticketed events.
• Learn seating layouts, policies, and procedures for each venue.
• Think critically and solve problems as they arise.

Skills

Customer service

Communication

Numeracy

Education

High school diploma

Job description

Amaze, Inspire, Unite

Job Summary

To be an ambassador by providing first class customer service to every guest at every event.

Key Responsibilities

• Welcome and warmly greet our guests and assist them with finding their seat as well as with any question or need they may have during their visit.
• Responsible for monitoring crowd behavior, and taking steps to ensure that each guest may enjoy the event without disruption from others.
• Be the first responder to all issues in the seating area, summoning for assistance when necessary.
• Keep seating area safe and organized ensuring all guests are in the proper seat and area is free from messes and hazards.
• Scan tickets as guests enter the arena, and ensure that no guest is granted admittance without a valid ticket.
• Guard doors and stairways ensuring guests stay in the proper areas.
• Engage guests at every opportunity, taking the time to recognize regulars by name when appropriate.
• Be available to work all ticketed events.
• Learning the seating, layout, and policies and procedures of each of our venues.
• Be able to critically think and problem solve.

Required Knowledge, Skills and Abilities

• High school diploma and one to two years of customer service related experience is required.
• Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.
• Ability to print and speak simple sentences.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Working Conditions

• Irregular and extended hours including nights, weekends, and holidays.
• Ability to climb stairs and stand for long periods of time.
• While performing the duties of this job, the colleague is occasionally exposed to moving mechanical parts and outside weather conditions.
• The noise level in the work environment is usually loud.
• Frequent visual/auditory attention.

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities or nonessential requirements. The Company has the right to change, modify, suspend, interrupt or cancel in whole or in part any job functions outlined in a job description at any time and without advance notice to the colleague.

All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.

Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.