Event Technology Manager

TAG USA; Los Angeles, New York, Nashville (CA, NY, TN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

TAG USA is seeking an experienced Event and Delegate Registration Manager to support our growing Events department. This full-time role focuses on end-to-end delegate registration, Cvent website builds, attendee communications, and data integrity across multiple corporate events.

You will collaborate with global teams, manage onsite operations when required, and serve as the Cvent SME for the US Events team, including training and process standardization. Weekend/on-call may be required.

Qualifications

• Strong client-facing communication and ability to engage senior stakeholders.
• Extensive project coordination across multiple events with deadlines.
• High attention to detail in registration data, attendee info, and reporting.
• Proven experience building and managing complex registration programs in Cvent.
• Experience supporting events onsite and managing attendee operations.
• Experience working within an events agency or large corporate events environment.

Responsibilities

• Own end-to-end delegate registration across multiple events.
• Build, configure and manage Cvent registration websites with paths, items, sessions and fields.
• Manage registrations from requirements through launch and post-event reporting.
• Create attendee communications including invitations, confirmations, reminders and updates.
• Maintain accurate attendee data and resolve registration or data issues.

Skills

Client-facing communication

Project coordination

Attention to detail

Stakeholder management

Onsite event support

Tools

Cvent

Cvent OnArrival

Job description

Job Title:

Event and Delegate Registration Manager

Location:

Remote, USA (LA, NYC or Nashville Preferred for In Office Collaboration)

About the Company:

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Event and Delegate Registration Manager Overview:

We are looking for a full-time (40 hours per week) Event and Delegate Registration Manager who can support our growing Events department. As an Event and Delegate Registration Manager, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities. Weekend and on-call coverage may be required for this position.

Responsibilities & Duties:

• Own the end-to-end delegate registration process across multiple corporate events and programs.
• Build, configure and manage sophisticated Cvent registration websites, including registration paths, admission items, sessions, travel questions, hotel requirements, custom fields, logic and attendee categories.
• Manage Cvent event builds from initial requirements gathering and testing through launch, live management and post-event reporting.
• Create and manage attendee communications, including invitations, confirmations, reminders, updates and event-specific messaging.
• Maintain accurate attendee data and proactively identify and resolve registration or data issues.
• Build dashboards, reports and data exports tailored to client and internal team requirements.
• Manage rooming lists, travel information, dietary requirements, accessibility needs, session selections and other attendee data as required.
• Serve as the Cvent subject-matter expert for the US Events team, providing guidance, troubleshooting and best-practice recommendations.
• Train and support other team members using Cvent and help establish consistent registration processes and standards across the department.
• Identify opportunities to improve our Cvent builds, workflows, automation, reporting and overall attendee experience.
• Partner closely with Event Directors, Event Managers and Coordinators to ensure registration is fully integrated into the wider event plan.
• Manage multiple registration projects simultaneously while meeting client deadlines and maintaining a high level of accuracy.
• Communicate directly with clients, providing a proactive and consultative approach to registration strategy and attendee management.
• Support event planning and logistics as required, particularly on larger or more complex programs.
• Travel onsite to events to manage registration desks, attendee check-in, guest queries and other event operations.
• Provide onsite operational support to the wider Events team, which may include guest movements, transportation, activities, meetings, dinners and other event logistics.
• Support VIP and executive attendees with a high level of professionalism and discretion.
• Work collaboratively with TAG's wider US and global teams.
• Keep up to date with Cvent developments, event technology and registration best practices, recommending new functionality and improvements where appropriate.

Qualifications:

• In lieu of education, an equivalent combination of education and directly related experience.
• Minimum 5 years of hands-on Cvent experience (Required)
• Advanced knowledge of Cvent registration website builds and attendee management. (Required)
• Demonstrable experience building and managing complex registration programs independently within Cvent. (Required)
• Strong knowledge of attendee data management, reporting, communications, registration logic and troubleshooting. (Required)
• Previous corporate event management or event operations experience. (Required)
• Experience supporting events onsite, including registration and attendee-facing operations. (Required)
• Experience managing multiple events or registration projects simultaneously. (Required)
• Strong client-facing experience and confidence communicating directly with senior stakeholders. (Required)
• Experience with Cvent OnArrival and onsite check-in solutions. (Required)
• Experience with Cvent integrations and/or working alongside travel management systems. (Required)
• Experience working within an events agency. (Preferred)
• Experience managing registration for large-scale corporate conferences, incentives, meetings or VIP programs. (Preferred)
• Experience working with VIP, corporate and entertainment clients. (Preferred)

Experience TAG Perks:

We are committed to offering an equal opportunity for all employees and applicants.

Please make sure you are eligible to work in the USA!