Associate Event Technology Manager (Cvent experience required)

FIRST; Jersey City (NJ); Hybrid; USD 70,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental & Vision (HDHP + HSA)

401(k)

Flexible Spending Accounts

EAP

Life, Disability & Pet Coverages

Wellness Stipend

Headspace/Teladoc/Maven access

Aura Identity Theft Protection

Discretionary Bonus Structure

Global Opportunities

Job summary

FIRST is seeking an Associate Event Technology Manager in a hybrid role based in Jersey City, NJ. You will lead end-to-end event technology implementations, manage databases, and generate analytics to support event objectives.

Candidates should have 2–4+ years in attendee data management and event tech, with strong Excel skills and Cvent proficiency. Travel for events and on-site support may be required, and a collaborative, client-facing mindset is essential.

Qualifications

• 2-4+ years of Attendee Data Management and Event Technology experience.
• Advanced proficiency in Excel and PowerPoint.
• Proficiency with event registration platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, or similar systems.
• Experience with virtual meeting platforms (Zoom, WebEx, Intrado, GlobalMeet/TalkPoint, SpotMe, Concise Chime, etc.).
• Working knowledge of CRM integrations (e.g., Marketo, Salesforce).
• General knowledge of HTML/CSS is a plus; additional scripting is advantageous.
• Strong project management and client-facing communication skills.

Responsibilities

• Lead end-to-end implementation of event registration websites, mobile apps, and related platforms from setup through live execution and post-event closeout.
• Serve as primary point of contact for clients on event technology matters and provide platform recommendations.
• Configure, test, and execute event tech systems across multiple projects with tight timelines.
• Troubleshoot and resolve technical issues remotely or onsite to ensure smooth delivery.
• Lead onsite technology support during live events and manage registration operations.
• Produce registration reports, attendance insights, and event analytics for decision-making.
• Coordinate production of tech-enabled event materials (badges, signage, confirmations).
• Maintain comprehensive event documentation and collaborate with Delivery, Production, Content teams.

Skills

Excel

PowerPoint

VLOOKUP

Project management

Client communication

Microsoft Office

Attention to detail

Tools

Cvent

Splash

Certain

Aventri

Eventbrite

Zoom

WebEx

Intrado

GlobalMeet/TalkPoint

SpotMe

Concise Chime

Job description

Associate Event Technology Manager (Cvent experience required)

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Location: Hybrid 3 days in Jersey City, NJ office (subject to change at any time to 5 days.)

The Associate Event Technology Manager supports the delivery and execution of event technology solutions, including registration websites, event platforms, and data management, working closely with clients and internal event delivery teams. The role is responsible for building, configuring, and supporting event technology platforms, managing event databases, and producing accurate reporting using advanced Microsoft Excel skills. This position also provides technology and coordination support for live events and meetings as required, helping to ensure event technology is implemented effectively and contributes to a smooth overall event experience.

Domestic and/or international travel may be required with this role.

Your Contributions

• Lead the end-to-end implementation and project management of event registration websites, mobile apps, and related event technology platforms for assigned events, from initial setup through live execution and post-event closeout.
• Act as a primary point of contact for clients on event technology matters, maintaining direct communication and confidently representing the agency’s technical expertise. Provide informed recommendations on platform selection, attendee experience design, and implementation approaches based on event objectives.
• Configure, test, and execute event technology systems, balancing multiple concurrent projects while managing timelines, dependencies, and deliverables across internal teams, vendors, and clients.
• Proactively troubleshoot and resolve technical issues, both remotely and onsite, exercising sound judgment to address challenges without the need for constant senior escalation.
• During live events, serve as the lead onsite Event Technology representative when assigned, overseeing registration desk operations, system performance, and onsite troubleshooting, and directing supporting team members as required to ensure seamless delivery.
• Manage all technology-related client communications, including save-the-dates, invitations, registration process, confirmations, post-event surveys, and system-driven attendee communications.
• Oversee database and list management, ensuring accuracy, consistency, compliance, and effective segmentation. Produce registration reports, year-on-year comparisons, attendance insights, and event analytics to support decision-making.
• Coordinate the production and execution of technology-enabled event materials such as name badges, tent cards, place cards, signage, agendas, confirmations, and departure notices, where applicable.
• Partner closely with Event Delivery, Production, and Content teams to ensure event technology is fully integrated into overall programme logistics and onsite operations.
• Contribute to budget development support by gathering and validating technology-related costs, liaising with vendors, identifying cost efficiencies or value-add opportunities, and supporting post-event reconciliation and follow-up. While not a direct budget owner, inputs materially inform budget and resourcing decisions.
• Design and support registration desk flow and onsite setup, ensuring efficient attendee check-in experiences and operational readiness.
• Create and distribute post event client surveys
• Maintain comprehensive event documentation, files, and records in line with standard operating procedures, compliance requirements, and audit standards, ensuring continuity across teams and projects.
• Actively contribute to the continuous improvement of the Event Technology function by sharing learnings, communicating platform or vendor updates, and recommending process improvements or best practices that enhance consistency and quality across the team.
• Accurately track and record time spent on projects to ensure transparency, resource planning, and commercial accuracy.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position. The employee may be asked to perform other duties and responsibilities, as necessary.

What We Are Looking For:

2-4+ years of experience in Attendee Data Management and Event Technology, including entry level meeting planning and coordination with registration and event technology

• Advanced proficiency in Microsoft Office, with a strong emphasis on Excel (including functions such as VLOOKUP) and working knowledge of PowerPoint.
• Proficiency with event registration platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, or similar systems.
• Experience with virtual meeting and event platforms including Zoom, WebEx, Intrado, GlobalMeet/TalkPoint, SpotMe, Concise Chime, or comparable technologies.
• Working knowledge of integrating customer relationship management tools (e.g., Marketo, Salesforce, DealCloud) with event registration and management platforms.
• General knowledge of HTML and CSS is a plus; additional programming or scripting experience is advantageous but not required.
• Strong project management skills, with the ability to manage multiple projects and competing priorities simultaneously.
• Clear, professional written and verbal communication skills, with the ability to engage effectively with clients, vendors, and internal teams.
• Client-focused, adaptable, and approachable, with the ability to adjust communication style to meet varying client needs and working environments.
• Motivated self-starter with the ability to follow direction, work independently, and apply innovative thinking when solving problems.
• Awareness of industry suppliers, emerging technologies, and best practices within event technology.
• Flexible and willing to work outside standard business hours, including evenings and weekends, and to travel or provide remote support for live events as required.

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $70,126.00 - $80,645.00.This role is also eligible for an annual discretionary bonus.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.