Onsite Technician, Professional Services

Cvent, Inc.; United States; Hybrid; USD 45,000 - 70,000; Full time

Job summary

Cvent, Inc. is hiring Onsite Technicians to lead event delivery at various locations including Tysons Corner, Draper, and remote markets. You will manage registration, check-in, badging, and session tracking while traveling to events as needed.

The role requires strong communication, tech aptitude, and the ability to learn Cvent solutions. You’ll collaborate with clients, project managers, and account teams to implement onsite technology, troubleshoot devices, and document post-event outcomes.

Qualifications

• Bachelor’s degree or commensurate experience.
• 1+ years troubleshooting technology products preferred.
• 2+ years experience in customer service or related role.
• Excellent communication skills (verbal and written).
• Experience with consumer electronics.
• Basic knowledge of networking.
• Event Tech and Cvent experience preferred but not required.
• Able to learn new technology and provide feedback.
• Must be able to travel domestically and internationally.
• MS Office, Jira/Confluence and Salesforce.com proficiency.

Responsibilities

• Own onsite event delivery as the primary onsite contact for registration, check-in, badging, session tracking, and lead capture.
• Frequent travel to support events; approx. 80% travel.
• Setup, test, and troubleshoot onsite hardware and software.
• Communicate between onsite client teams, PM, and account team.
• Identify and define product improvements per client needs.
• Coach onsite staff on best practices for using Cvent solutions.
• Maintain accurate event and asset records and post-event recaps.

Skills

Customer service

Communication

Learning agility

Problem solving

MS Office

Education

Bachelor's degree or commensurate experience

Tools

Jira/Confluence

Salesforce

Networking basics

Cvent solutions

Job description

Overview:

Cvent is a leading meetings, events, and hospitality technology provider with 5,500+ employees and ~30,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, we deliver a comprehensive event marketing and management platform for marketers and event professionals, as well as software solutions for hotels, venues, and destinations to grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world-we’re transforming the meetings and events industry through innovative technology that powers human connection.

Our strength lies in our people. We foster a culture where everyone is encouraged to think like an entrepreneur—taking smart risks, moving with speed, and making decisions confidently. We value diverse perspectives, celebrate differences, and collaborate closely with colleagues and clients to build strong, lasting relationships.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, AI isn’t just a tool—it’s embedded in how we operate and learn. We’re looking for leaders who are eager to evolve alongside technology. If you love to experiment, share what you learn, and define best practices for AI-augmented work, you’ll thrive here. Our teams thoughtfully integrate AI into their day-to-day responsibilities, using it to deliver exceptional results while relying on the human judgment and creativity that drive real innovation.

Cvent has multiple opportunities for Onsite Technicians on the Event 360 Professional Services Team supporting customers leveraging Cvent's Onsite Solutions. Locations of these opportunities are:

• Headquarters Office – Tysons Corner, VA
• Distribution Office – Draper, UT
• Remote positions preferably in event heavy markets such as Las Vegas, Nashville, Orlando, Chicago, Austin, Dallas and other major metropolitan cities.

A successful candidate must be process oriented, customer focused, and tech savvy. They approach event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships. Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market’s thriving tech & event communities.

In This Role, You Will:

• Own onsite event delivery for assigned events, serving as the primary onsite point of contact for Cvent's registration, check-in, badging, session tracking, and lead capture solutions.
• Frequent Travel (including evening, weekends, and international travel as needed) to support events of varying size and complexity, from executive meetings to large conferences. Approximately 80%
• Setup, test, and troubleshoot Cvent's onsite technology software and hardware including laptops, tablets, phones, badge printers, and networking equipment.
• Communicate between onsite client teams, the Cvent Project Manager, and the client's Account Team for potential changes or future opportunities.
• Identify and define product improvements and enhancements as they pertain to client needs and overall deployment
• Coach and guide 3rd party or client's onsite staff on best practices and how to use Cvent's solutions.
• Maintain accurate event and asset records including device assignments, configuration notes, incident logs, and post-event recaps as to what went well and what can be improved.

Here’s What You Need:

• Bachelor’s degree or commensurate experience
• 1+ years experience troubleshooting technology products preferred
• 2+ years experience in customer service or related role
• Excellent communication skills (verbal and written)
• Experience and comfort in using consumer electronics
• Basic knowledge of networking
• Experience with Event Tech and Cvent solutions highly preferred but not required
• Ability to learn new technology in the market mainly on different OS and provide feedback on these technologies
• Previous experience configuring and troubleshooting software/hardware
• Must be able to travel domestically and internationally
• Strong business acumen, ethics and high integrity
• Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software

This job posting is intended to comply with all applicable laws.

If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

The estimated base salary range for new hires into this role is $45,000-$70,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found.

Physical Demands

Multiple positions may be filled from this announcement.

We are not able to offer sponsorship for this position.