Event Staff

ASM Global; Kansas City (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

Legends Global is seeking event staff for the T-Mobile Center in Kansas City to help welcome guests and maintain a safe environment during events. You will guide attendees through entry points and support crowd management with professionalism.

Responsibilities include ticket verification, bag searches, seat assistance, and clear communication of venue rules. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to stay calm and professional in crowded environments.

Responsibilities

• Greet and direct guests and operate metal detectors or wands.
• Search bags to detect restricted items.
• Inform guests of venue rules clearly and politely.
• Verify tickets and credentials for events.
• Manage crowd flow and assist guests to seats.
• Address guest questions and resolve issues promptly.
• Report lost items and follow safety procedures.
• Communicate safety and emergency procedures as needed.
• Work varied shifts including nights, weekends, holidays.

Skills

Customer service

Communication

Problem solving

Adaptability

Confidentiality

Stamina

Education

High School Diploma or Equivalent

Job description

Job Summary

Event staff team members are stationed at various posts throughout the building during events. The position entails greeting, directing guest through metal detectors or wand, scanning tickets, checking bags, answering guests' questions and informing guests of show and facility rules to ensure the safety of the facility and guests.

Essential Duties

• Greet and direct customers through the metal detectors and/or scan customers with metal detection wands.
• Performs searches of bags to eliminate restricted and unauthorized items.
• Politely yet confidently inform customers of the event rules.
• Verify tickets and credentials for events and facility access. May require scanning tickets, assisting patrons to their seats.
• Responsible for allowing only valid ticket credentials into specific areas of the building while not permitting spirts to leave certain spaces and scanning tickets and /or providing wristbands or stamps when needed.
• Assist with performing crowd control efficiently and professionally inside and outside the venue.
• Resolve problems, address complaints as they arise producing accurate and effective results. Contacting management as necessary.
• Ensures lost and found items are turned in to the Guest Services 103 and documented accordingly.
• Interact with T-Mobile Center guests, vendors, & employees in a courteous & professional manner including a guest services level of care.
• Assist when appropriate with communicating guest and staff safety and emergency response procedures.
• Dependable and able to work scheduled shifts, extended or irregular hours including nights, weekends, and holidays as needed.
• Other directives and duties that may be assigned by supervisor or management.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• Year of related work experience preferred.
• Customer service is focal point of this position. Must be able to maintain effective working relationships with guests, clients, employees, and others encountered during employment.
• Follow oral and written instructions and communicate effectively with others.
• Remain flexible and demonstrate skills in customer relations, communications, problem solving and adjust to situations as they occur without loss of composure.
• Ability to recollect and quickly retrieve relevant information.
• Ability to maintain patron, employee, and company confidentiality.
• Ability to maneuver around venue walk/sit/stand for extended periods of time including stairs.
• Ability to see, bend, grasp, move and lift materials and equipment up to 20 lbs.
• Able to on occasion, be exposed to adverse conditions including inclement weather, noise fumes etc...
• Able to work evenings, weekends and holidays as needed according to venue schedule.

Preferred Qualifications

• Bi-lingual - English/Spanish a plus

Additional Comments

• Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description.
• Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.
• [e-mail] for applicants requesting a reasonable accommodation.