Event Staff

ASM Global-AEG Kansas City Arena LLC.; United States; On-site; USD 20,664 - 27,552; Part time

Job summary

ASM Global-AEG Kansas City Arena LLC. is seeking event staff team members to ensure a safe and welcoming environment during events. Responsibilities include greeting guests, checking bags, scanning tickets, and informing them of facility rules.

The ideal candidate should have a high school diploma, strong customer service skills, and the ability to work flexible hours including nights and weekends. This role requires physical stamina and the ability to handle difficult situations with composure.

Qualifications

• Strong customer-service focus with ability to maintain effective relationships.
• Ability to follow oral and written instructions and communicate effectively.
• Ability to maneuver and lift materials and equipment up to 20lbs.

Responsibilities

• Greet and direct customers through security checks.
• Perform searches of bags for restricted items.
• Assist patrons with seating and ticket verification.

Skills

Customer service

Communication

Problem-solving

Education

High School Diploma or equivalent

Job description

Event staff team members are stationed at various posts throughout the building during events. The position entails greeting, directing guests through metal detectors or wands, scanning tickets, checking bags, answering guests’ questions and informing guests of show and facility rules to ensure the safety of the facility and guests.

Essential Duties

• Greet and direct customers through the metal detectors and/or scan customers with metal detection wands.
• Perform searches of bags to eliminate restricted and unauthorized items.
• Politely yet confidently inform customers of the event rules.
• Verify tickets and credentials for events and facility access.
• Assist patrons to their seats and provide wristbands or stamps when needed.
• Allow only valid ticket credentials into specific areas of the building while preventing prohibited items from leaving the venue.
• Assist with crowd control inside and outside the venue.
• Resolve problems and address complaints as they arise, producing accurate and effective results.
• Contact management as necessary.
• Ensure lost and found items are turned in to Guest Services 103 and documented accordingly.
• Interact with T‑Mobile Center guests, vendors, and employees courteously and professionally, maintaining a guest‑services level of care.
• Assist in communicating safety and emergency response procedures.
• Work scheduled shifts, including nights, weekends, and holidays as needed.
• Perform any other directives or duties assigned by supervisor or management.

Required Qualifications

• High School Diploma or equivalent; related work experience preferred.
• Strong customer‑service focus; maintain effective working relationships with guests, clients, and employees.
• Follow oral and written instructions and communicate effectively.
• Remain flexible, demonstrating skills in communication, problem solving, and composure under changing situations.
• Retrieve relevant information quickly and accurately.
• Maintain confidentiality of patrons, employees, and company information.
• Maneuver around venue walk/sit/stand for extended periods, including stairs.
• See, bend, grasp, move, and lift materials and equipment up to 20lbs.
• Be exposed occasionally to adverse conditions (inclement weather, noise, fumes, etc.).
• Work evenings, weekends, and holidays as required by the venue schedule.

Preferred Qualifications

• Bi‑lingual – English/Spanish.

Additional Comments

• Legends Global reserves the right to change or modify the employee’s job description at any time.
• Legends Global may require an employee to perform duties outside their normal description.
• Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
• VEVRRA Federal Contractor.
• TMCHR@T‑Mobilecenter.com for applicants requesting a reasonable accommodation.