Guest Experience Lead Supervisor

ASM Global-SMG; Bossier City (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

ASM Global-SMG in Bossier City, Louisiana, seeks a dedicated individual to oversee event staff and ensure security measures are in place. The ideal candidate must manage roles, assist with traffic, and resolve guest concerns while performing physical tasks.

This position requires excellent judgment, the ability to work under pressure, and proficiency in following instructions. A High School diploma or GED is required, along with one year of relevant experience.

Qualifications

• Must be licensed and insured to operate a motor vehicle in the US.
• Ability to lift up to 75 lbs of equipment.
• Must perform strenuous physical duties.

Responsibilities

• Ensure event staff are in their assigned roles.
• Assist with traffic and parking management.
• Respond to and record documentation for incidents.

Skills

Ability to work independently

Effective under pressure

Knowledge of facility security

Flexibility and adaptability

Education

High School diploma or GED

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure event staff are in their assigned roles.
• Check placement of security screening devices and ticket scanners.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Assist Guest Experience Manager with set-up of all security screening equipment, signage, and other items.
• Oversee check-in and check-out of all guest experience staff, including uniform and equipment distribution.
• Respond to and record proper documentation for any incidents that occur.
• Assist guests with customer concerns, including ticket resolution.
• Assist with traffic and parking management, as necessary.
• Other duties and responsibilities as assigned.

QUALIFICATIONS

• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, guests and others encountered in the course of employment.
• Follow all policies/procedures, risk management, safety precautions, rules/regulations and emergency procedures established at the facility.
• Demonstrate knowledge of practices and procedures related to facility security.
• Meet the physical demands of the job.
• Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing.
• Follow oral and written instructions.
• Be licensed and insured to operate a motor vehicle in the United States.
• Remain flexible and adjust to situations as they occur.

EDUCATION AND WORK EXPERIENCE

High School diploma or GED, and one year experience, or any equivalent combination of education and experience.

PHYSICAL DEMANDS

• Ability to read words and numbers in printed form and on a computer.
• Ability to speak clearly with proper diction.
• Walk/stand for extended periods during a shift.
• Climb stairs and lift up to 75 lbs of equipment.
• Hearing sufficient to clearly hear voices, alarms, bells, and horns.
• Ability to travel by automobile.
• Ability to use standard office equipment.

WORKING ENVIRONMENT/CONDITIONS

• Majority of work is indoors, outdoor work will be required at times.
• At times may require being outside during adverse weather.
• May be exposed to a high noise level, strobes and flashing lights for extended periods of time, related to event type.

HOURS OF WORK AND TRAVEL REQUIREMENTS

This position may require working extended and/or irregular hours including nights, weekends and holidays, as needed.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.