Guest Experience Lead Supervisor

ASM Global; Bossier City (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Legends Global is seeking a security supervisor to ensure event staff are in their assigned roles and to oversee the setup and operation of screening devices and ticket scanners. The role involves supervising staff, coordinating check-in/check-out, and documenting incidents to ensure smooth event execution.

Candidates should be able to work independently, handle high-pressure situations, and maintain professional relationships with clients, guests, and exhibitors.

Qualifications

• Independence: able to work with little supervision and exercise judgment.
• Work under pressure with tight schedules and accuracy.
• Maintain effective relationships with clients, staff, exhibitors and guests.
• Follow facility policies, risk management, safety procedures and emergency protocols.
• Demonstrate knowledge of security practices relevant to the facility.
• Meet physical demands including lifting and moving equipment as needed.
• Have a valid US driver’s license and be able to drive if required.
• Remain adaptable to changing situations.

Responsibilities

• Ensure event staff are in their assigned roles.
• Check placement of security screening devices and ticket scanners.
• Supervise staff per organization policies and applicable laws.
• Assist Guest Experience Manager with setup of security equipment and signage.
• Oversee check-in/check-out of guest experience staff and distribute uniforms/equipment.
• Respond to incidents and document them properly.
• Assist guests with ticket resolutions and concerns.
• Aid with traffic and parking management as needed.
• Perform other duties as assigned.

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure event staff are in their assigned roles
• Check placement of security screening devices and ticket scanners.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Assists Guest Experience Manager with set-up of all security screening equipment, signage, and other items
• Oversees check-in and check-out of all guest experience staff, including uniform and equipment distribution
• Responds to and records proper documentation for any incidents that occur
• Assists guests with customer concerns, including ticket resolution
• Assists with traffic and parking management, as necessary
• Other duties and responsibilities as assigned

QUALIFICATIONS

• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, guests and others encountered in the course of employment.
• Follow all policies/procedures, risk management, safety precautions, rules/regulations and emergency procedures established at the facility.
• Demonstrate knowledge of practices and procedures related to facility security
• Meet the physical demands of the job. Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing.
• Follow oral and written instructions.
• Be licensed and insured to operate a motor vehicle in the United States.
• Remain flexible and adjust to situations as they occur.

EDUCATION AND WORK EXPERIENCE

High School diploma or GED, and one year experience, or any equivalent combination of education and experience.

PHYSICAL DEMANDS

• Ability to read words and numbers in printed form and on a computer
• Ability to speak clearly with proper diction
• Walk/stand for extended periods during a shift
• Climb stairs and lift up to 75 lbs of equipment
• Hearing sufficient to clearly hear voices, alarms, bells, and horns
• Ability to travel by automobile
• Ability to use standard office equipment

WORKING ENVIRONMENT/CONDITIONS

Majority of work is indoors, outdoor work will be required at times

At times may require being outside during adverse weather

May be exposed to a high noise level, strobes and flashing lights for extended periods of time, related to event type

HOURS OF WORK AND TRAVEL REQUIREMENTS

This position may require working extended and/or irregular hours including nights, weekends and holidays, as needed.

NOTE

NOTE : The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.