Event Staff

T-Mobile Center; Kansas City (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

Legends Global is seeking event staff to be stationed at various posts during events at the T-Mobile Center. You will greet guests, direct them through metal detectors, scan tickets, and answer questions to ensure safety and smooth operations.

Responsibilities include bag checks, rule enforcement, credential verification, crowd control, and handling inquiries with professionalism. Flexibility to work nights, weekends, and holidays is expected.

Qualifications

• Customer service is focal point of this position.
• Follow oral and written instructions and communicate effectively with others.
• Remain flexible and demonstrate skills in problem solving and adjust to situations as they occur without loss of composure.
• Ability to recollect and quickly retrieve relevant information.
• Ability to maintain patron, employee, and company confidentiality.
• Ability to maneuver around venue walk/sit/stand for extended periods and lift up to 20 lbs.
• Availability to work evenings, weekends and holidays as needed.

Responsibilities

• Greet and direct customers through metal detectors and/or scan with wands.
• Search bags to eliminate restricted items.
• Inform customers of event rules politely and confidently.
• Verify tickets and credentials; assist patrons to their seats as needed.
• Ensure only valid ticket credentials enter certain areas and manage wristbands or stamps when required.
• Assist with crowd control inside and outside the venue.
• Resolve problems and address complaints; contact management as necessary.
• Turn in lost and found items to Guest Services and document accordingly.
• Interact with guests, vendors, and employees in a courteous, professional manner.
• Communicate guest and staff safety and emergency procedures when appropriate.
• Work scheduled shifts including nights, weekends, and holidays.

Skills

Customer service

Communication

Problem solving

Flexibility

Education

High School Diploma

Job description

Job Summary

Event staff team members are stationed at various posts throughout the building during events. The position entails greeting, directing guest through metal detectors or wand, scanning tickets, checking bags, answering guests’ questions and informing guests of show and facility rules to ensure the safety of the facility and guests.

• Greet and direct customers through the metal detectors and/or scan customers with metal detection wands.
• Performs searches of bags to eliminate restricted and unauthorized items.
• Politely yet confidently inform customers of the event rules.
• Verify tickets and credentials for events and facility access. May require scanning tickets, assisting patrons to their seats.
• Responsible for allowing only valid ticket credentials into specific areas of the building while not permitting spirts to leave certain spaces and scanning tickets and /or providing wristbands or stamps when needed.
• Assist with performing crowd control efficiently and professionally inside and outside the venue.
• Resolve problems, address complaints as they arise producing accurate and effective results. Contacting management as necessary.
• Ensures lost and found items are turned in to the Guest Services 103 and documented accordingly.
• Interact with T-Mobile Center guests, vendors, & employees in a courteous & professional manner including a guest services level of care.
• Assist when appropriate with communicating guest and staff safety and emergency response procedures.
• Dependable and able to work scheduled shifts, extended or irregular hours including nights, weekends, and holidays as needed.
• Other directives and duties that may be assigned by supervisor or management.

Job Summary

Event staff team members are stationed at various posts throughout the building during events. The position entails greeting, directing guest through metal detectors or wand, scanning tickets, checking bags, answering guests’ questions and informing guests of show and facility rules to ensure the safety of the facility and guests.

Essential Duties

• Greet and direct customers through the metal detectors and/or scan customers with metal detection wands.
• Performs searches of bags to eliminate restricted and unauthorized items.
• Politely yet confidently inform customers of the event rules.
• Verify tickets and credentials for events and facility access. May require scanning tickets, assisting patrons to their seats.
• Responsible for allowing only valid ticket credentials into specific areas of the building while not permitting spirts to leave certain spaces and scanning tickets and /or providing wristbands or stamps when needed.
• Assist with performing crowd control efficiently and professionally inside and outside the venue.
• Resolve problems, address complaints as they arise producing accurate and effective results. Contacting management as necessary.
• Ensures lost and found items are turned in to the Guest Services 103 and documented accordingly.
• Interact with T-Mobile Center guests, vendors, & employees in a courteous & professional manner including a guest services level of care.
• Assist when appropriate with communicating guest and staff safety and emergency response procedures.
• Dependable and able to work scheduled shifts, extended or irregular hours including nights, weekends, and holidays as needed.
• Other directives and duties that may be assigned by supervisor or management.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• Year of related work experience preferred.
• Customer service is focal point of this position. Must be able to maintain effective working relationships with guests, clients, employees, and others encountered during employment.
• Follow oral and written instructions and communicate effectively with others.
• Remain flexible and demonstrate skills in customer relations, communications, problem solving and adjust to situations as they occur without loss of composure.
• Ability to recollect and quickly retrieve relevant information.
• Ability to maintain patron, employee, and company confidentiality.
• Ability to maneuver around venue walk/sit/stand for extended periods of time including stairs.
• Ability to see, bend, grasp, move and lift materials and equipment up to 20 lbs.
• Able to on occasion, be exposed to adverse conditions including inclement weather, noise fumes etc…
• Able to work evenings, weekends and holidays as needed according to venue schedule.

Preferred Qualifications

• Bi-lingual – English/Spanish a plus

Additional Comments

Legends Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.

[e-mail] for applicants requesting a reasonable accommodation.