Event Services Lead - Onsite Hospitality & Client Care

Hilton; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Travel program

ESPP

Paid parental leave

Caregiving concierge

Crisis concierge

Mental health resources

Paid time off

Health & welfare benefits

Retirement plans

Job summary

Hilton Austin, a Hilton Corporate Managed hotel, is seeking an Event Services Manager to join the team as the on-site liaison for groups and events, ensuring every client enjoys an exceptional experience from start to finish.

As an Event Service Manager, you will oversee event planning and execution, coordinate hotel operations, and build strong client relationships to deliver memorable experiences that elevate guest satisfaction.

Qualifications

• Customer-focused hospitality mindset.
• Strong communication and teamwork.
• Willingness to lead and adapt in a fast-paced setting.

Responsibilities

• Serve as on-site contact for group and catering clients to ensure flawless events.
• Coordinate hotel departments and direct team members to meet event requirements.
• Maintain strong client relationships through regular updates and feedback.
• Identify upsell opportunities and promote hotel services to drive revenue.
• Communicate client needs and coach the team for consistent service.
• Address guest concerns and resolve issues quickly in a fast-paced environment.

Skills

Hospitality

Leadership

Teamwork

Communication

Job description

Hilton Austin, a Hilton Corporate Managed hotel, is seeking an Event Services Manager to join the team as the on-site liaison for groups and events, ensuring every client enjoys an exceptional experience from start to finish.

As an Event Service Manager, you will oversee event planning and execution, coordinate hotel operations, and build strong client relationships to deliver memorable experiences that elevate guest satisfaction.