Event Services Manager- Hilton Austin

Hilton; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Travel program

ESPP

Paid parental leave

Caregiving concierge

Crisis concierge

Mental health resources

Paid time off

Health & welfare benefits

Retirement plans

Job summary

Hilton Austin, a Hilton Corporate Managed hotel, is seeking an Event Services Manager to join the team as the on-site liaison for groups and events, ensuring every client enjoys an exceptional experience from start to finish.

As an Event Service Manager, you will oversee event planning and execution, coordinate hotel operations, and build strong client relationships to deliver memorable experiences that elevate guest satisfaction.

Qualifications

• Customer-focused hospitality mindset.
• Strong communication and teamwork.
• Willingness to lead and adapt in a fast-paced setting.

Responsibilities

• Serve as on-site contact for group and catering clients to ensure flawless events.
• Coordinate hotel departments and direct team members to meet event requirements.
• Maintain strong client relationships through regular updates and feedback.
• Identify upsell opportunities and promote hotel services to drive revenue.
• Communicate client needs and coach the team for consistent service.
• Address guest concerns and resolve issues quickly in a fast-paced environment.

Skills

Hospitality

Leadership

Teamwork

Communication

Job description

Job Description

Hilton Austin, a Hilton Corporate Managed hotel, is looking for an Event Services Manager to join their team! This is a fantastic entry level opportunity to serve as the on-site liaison for groups and events, ensuring every client enjoys an exceptional experience from start to finish.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Event Service Manager, you’re not just overseeing all aspects of event planning and execution – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Execute exceptional events: Serve as the on-site contact for group and catering clients, ensuring seamless event execution and outstanding guest expectations.
• Lead event operations: Coordinate hotel departments and provide direction to team members to ensure all event requirements are delivered successfully.
• Build strong client relationships: Maintain consistent communication clients throughout the planning and execution process to ensure satisfaction and exceed expectations.
• Maximize business opportunities: Identify upsell opportunities, promote hotel services, and contribute to achieving revenue goals.
• Support team success: Communicate client needs, provide guidance and coaching, and foster collaboration to deliver consistent, high-quality service.
• Solve problems with confidence: Address guest concerns, resolve operational challenges, and make sound decisions in a fast-paced environment while adapting to changing business needs.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.