Event Services Coordinator

County-of-El-Paso,-T; El Paso (TX); On-site; USD 16,000 - 22,000; Part time

Benefits offered by this job

County benefits

Job summary

The Recreation Specialist under general direction assists in the coordination of activities and facilities for the County of El Paso.

This role includes coordinating client requirements and communicating effectively with the coordinator to ensure event needs and customer satisfaction of the highest standard, including day-to-day cashiering duties and answering customer questions about procedures and policies.

Qualifications

• High school diploma or equivalent; courses in customer service desired; with a minimum of one year experience scheduling, setting up and taking down events, and one year experience in cashiering, or similar office experience.
• Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Responsibilities

• Assists with venues in which events will be held (internal and external) and are set up in a timely manner with the correct furniture, equipment, as stipulated by clients.
• Handles customer service in a professional and effective manner; deals with unruly individuals and refuses admittance to persons without the appropriate tickets or passes; may call security if necessary.
• Greets customers entering the establishment in a friendly manner.
• Assists with equipment, including audio visual, tables and chairs, lights and other fixtures and fittings are correctly positioned, in good working order, and in a clean and well-maintained condition.
• Ensures clients are greeted and briefed in a friendly, professional manner and that clients are supported throughout their event including attention to changing or last-minute requirements.
• Sets-up and tears down of events: tasks may include cones, barricade, signage, tents, tables, chairs, staging.
• Delivers services to customers and client’s satisfaction.
• Receives and reports feedback from customers and clients to manager and actively make efforts to address any issues, seeking to identify continuous improvement opportunities wherever possible.
• Communicates where applicable by way of email and telephone with customers for the purpose of ensuring timely completion of project requests.
• Ensures that all product and equipment is stored and used in a safe and secure manner and that inventories are checked on regular intervals as agreed and directed.
• Inspects equipment on a regular basis, advising on maintenance and repair to ensure service continuity to agreed standards.
• Ensures policies and procedures are followed.
• Responds to inquiries and complaints from the general public; relays information on procedures or policies; maintains order and ensures adherence to safety rules.
• Creates/updates signs alerting patrons of policies and procedures.
• Investigates workplace hazards and ensures corrective actions are reported.
• Ensures areas of responsibility comply with injury management policies and procedures.
• Provides input on reports of operational achievements and activities as required.
• Meets with management to identify and resolve problems.
• Assists the public with inquiries and handles difficult customers and non‑routine problems.
• Maintains work area to ensure it remains clean and orderly; sweeps, cleans, picks up trash.
• Maintains restrooms in a clean and sanitary manner.
• Performs data entry, carries out mail runs, assists with inventory, and opens or closes the establishment.
• Attends and participates in meetings, training and information sessions.
• Stays abreast of new trends and innovations in the field.
• Substitutes, if assigned, for immediate supervisor or coworkers during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations.
• Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts; and
• Creates a high-quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills.

Skills

Customer service

Data entry

Cash handling

Event scheduling

Education

High school diploma

Job description

The Recreation Specialist under general direction assists in the coordination of activities and facilities for the County of El Paso.

This role includes coordinating client requirements and communicating effectively with the coordinator to ensure event needs and customer satisfaction of the highest standard, including day-to-day cashiering duties and answering customer questions about procedures and policies.