Public Service Customer Relations Specialist

County of El Paso; El Paso (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

County of El Paso is seeking a Customer Relations Specialist to provide clerical, administrative, and cashier support for a County office. This role handles inquiries, processes payments, and maintains records with accuracy and discretion.

Under general supervision, the specialist assists the public, coordinates with other departments, and ensures compliance with applicable procedures and regulations. Bilingual ability may be required depending on assignment.

Qualifications

• High school diploma or equivalent and two (2) years of office/customer service with one (1) year cashier experience.
• Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
• Depending on area of assignment: may require bilingual in Spanish; typing speed of 45 words per minute.

Responsibilities

• Performs administrative and clerical tasks, data entry, may process billings and receive payments.
• Establishes and maintains files and records.
• Serves as the initial point of contact for inquiries or complaints about a program and/or its services; researches information and makes referrals.
• Researches and analyzes manuals, regulations, and laws to ensure procedural compliance and resolves customer issues.
• Ensures proper documentation is provided by customers to process requests; processes fees and records transactions.
• Receives and balances cash, checks, and credit card receipts; confirms identification and receipts.
• Provides information to customers on all phases of service provided; maintains confidentiality.
• Trains on processes and ensures work stations are stocked with forms and documents.
• Notarizes and certifies documents as required; may provide information to media and public.

Skills

Customer service

Cashier experience

Data entry

Attention to detail

Education

High School Diploma or equivalent

Job description

County of El Paso is seeking a Customer Relations Specialist to provide clerical, administrative, and cashier support for a County office. This role handles inquiries, processes payments, and maintains records with accuracy and discretion.

Under general supervision, the specialist assists the public, coordinates with other departments, and ensures compliance with applicable procedures and regulations. Bilingual ability may be required depending on assignment.