Event Sales Coordinator: Drive Upsells & Seamless Planning

Apex Entertainment; Marlboro (MA); On-site; USD 47,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Health, Dental & Vision Insurance

401(k) after one year

Free attractions

50% off select food items

Opportunities for growth and advance

Fun, fast-paced, team-oriented work

Job summary

Apex Entertainment is seeking an enthusiastic Event Sales Coordinator to join our team. The role assists guests with booking, planning, and detailing of events from inquiry through completion, focusing on exceptional guest service and precise communication to departments.

You will upsell packages, manage quotes and BEOs, and build strong client relationships to drive revenue while ensuring accurate event details and timely payments.

Qualifications

• High School Diploma or GED required.
• Associate's or Bachelor's Degree preferred.
• 1-2 years of experience in sales, event booking, hospitality, or a related field preferred.
• Previous experience preparing or working with Banquet Event Orders (BEOs) preferred.
• 1-2 years of experience in the food & beverage and/or hospitality industry preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills with the ability to build positive relationships with guests.
• Strong organizational and time management skills with excellent attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Ability to accurately calculate figures such as discounts, proportions, and percentages.
• Professional, courteous, and positive demeanor.
• Self-motivated, dependable, and proactive.
• Ability to work effectively as part of a team.

Responsibilities

• Manage the booking, planning, and detailing of events (children's parties, teen parties, bachelor parties, corporate outings, and other events).
• Work with guests from inquiry through event planning, providing consistent communication and follow-up.
• Educate guests on Apex Entertainment's attractions, food & beverage offerings, event packages, and services.
• Schedule and conduct facility tours for prospective guests.
• Prepare event quotes, pricing, and BEOs.
• Review event details, terms, and payment requirements with guests.
• Communicate with guests about upcoming events and address questions/concerns.
• Build relationships with guests to encourage repeat business, referrals, and reviews.
• Identify opportunities to upsell event packages and offerings to maximize revenue.
• Maintain accurate event and financial records and ensure timely payments.
• Assist with off-site events to promote Apex Entertainment and generate new business.

Skills

Communication

Interpersonal skills

Customer service

Time management

Organization

Teamwork

Detail oriented

Proposal and quote management

Upselling

Microsoft Office

Education

High School Diploma or GED

Associate's or Bachelor's Degree preferred

Tools

Microsoft Office

Job description

Apex Entertainment is seeking an enthusiastic Event Sales Coordinator to join our team. The role assists guests with booking, planning, and detailing of events from inquiry through completion, focusing on exceptional guest service and precise communication to departments.

You will upsell packages, manage quotes and BEOs, and build strong client relationships to drive revenue while ensuring accurate event details and timely payments.