Event Processing Lead & Customer-Centric Ops Coach

Verramobility; Columbia (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

Verra Mobility is seeking a Lead Processing Specialist to join their Government Solutions Transaction Processing team in Columbia, Maryland. This position focuses on effective team leadership and emphasizes high-quality, efficient work and sustainable employee engagement.

The ideal candidate will possess strong problem-solving skills and excellent communication abilities. Responsibilities include performance reviews, coaching team members, and responding to client inquiries professionally. Verra Mobility values accountability, integrity, and collaboration.

Qualifications

• A High School Diploma or GED or 2 years relevant working experience.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to lead/facilitate meetings.
• Proven ability to multi-task and prioritize work.

Responsibilities

• Regularly reviews processor performance and coaches team members.
• Serves as initial point of contact for team members regarding escalations.
• Responsible for collecting and reporting daily metrics.
• Responds to client and internal processing-related inquiries professionally.
• Provides feedback to leadership on operational procedures.

Skills

Problem-solving skills

Analytical skills

Excellent communication skills

Ability to work in a fast-paced environment

Leadership ability

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Verra Mobility is seeking a Lead Processing Specialist to join their Government Solutions Transaction Processing team in Columbia, Maryland. This position focuses on effective team leadership and emphasizes high-quality, efficient work and sustainable employee engagement.

The ideal candidate will possess strong problem-solving skills and excellent communication abilities. Responsibilities include performance reviews, coaching team members, and responding to client inquiries professionally. Verra Mobility values accountability, integrity, and collaboration.